IT SME BPM (business process management)
85 € par heureIntérimaire
Next-Link
This is a remote position.
Nextlink is seeking an experienced IT SME BPM (business process management) professional to join our team. You will be r esponsible for administration, support, and continuous improvement of the organization's iGrafx BPM system and TIM Solutions automation module covering process modelling repository, automation, and all interfaces. Acts as technical/functional expert for process modeling, workflow automation, system integration, and lifecycle management, working with business stakeholders, IT, and vendors.
Key Responsibilities
Platform Administration & Support
- Own iGrafx BPM + TIM Solutions platform (dev/UAT/prod environments)
- Manage repository/automation lifecycle (3-4 major releases/yr; yearly TIM upgrades)
- Maintain interfaces (REST/ETL, IBM API, ORDS), SSO/Azure AD, API keys
- Manage user groups, roles, permissions, access, and IDS-based account sync
- Troubleshoot issues, lead upgrades/patches, maintain knowledge base.
User Support
- Handle incidents, change/access requests; liaise with vendor support
- Maintain user guides, training materials, KPI dashboards, master data
Project Evaluation
- Assess new process automation requests: requirements analysis, solution design, budget/timeline estimation, scope agreement, business case/governance support
Process Management & Optimization
- Support process documentation/modeling per BPM standards
- Run mapping workshops and improvement initiatives
- Maintain process repository & documentation
Workflow Automation
- Design/configure automated workflows (rules, approvals, notifications, routing)
- Build/maintain JavaScript forms for TIM customization
- Identify automation opportunities
Integration & Architecture
- Support API integrations, data exchange, auth services, reporting tools with enterprise architects/dev teams
Governance, Stakeholder & Reporting
- Ensure policy/audit/regulatory compliance; maintain documentation.
- Act as liaison between business, IT, and vendors.
- Build dashboards/reports; track KPIs (efficiency, adoption, system health); produce monthly license/usage reports.
Requirements
- Education: Bachelor's in IT, CS, Business Info Systems, Engineering, or related
- Experience: 5+ years supporting BPM platforms; hands-on iGrafx (or similar); workflow automation implementation; system admin/app support/business analysis; JavaScript form development; stakeholder-facing process design work
- Technical: iGrafx Process360 (or similar), TIM Solutions automation, JavaScript, Azure DevOps, SmartClient, Postman, Python; BPMN/SIPOC/VSM knowledge; API/integration/data familiarity; SSO/AD/RBAC understanding; reporting tools
- Nice to have: PowerBI/Fabric, Azure Cloud, SQL/Oracle/T-SQL, ORDS, Java, Linux, XML
- Preferred: BPM certification (ABPMP/CBPP); regulated industry experience (pharma, healthcare, manufacturing, finance); cloud enterprise apps; PM certification (PMP/PRINCE2/Agile/Scrum)
- Key Competencies: BPM expertise, workflow automation design, technical troubleshooting, systems integration, stakeholder & vendor management, analytical thinking, continuous improvement, documentation/compliance, communication/training
- Success Measures: High system availability/performance, reduced manual work via automation, policy compliance, measurable business value from optimization
L'offre d'emploi a été publiée 1 Il y a un mois
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