Project Manager Business Process Optimisation

Project Manager Business Process Optimisation – Global Banking & Financial Services

Transformation & Operational Excellence

About the Role

A leading global banking and financial services institution is seeking an experienced Project Manager to join its Transformation Office.

The organisation operates in a fast-moving environment where customer expectations, technology, regulation and industry practices are continually evolving. The Transformation Office brings together experienced professionals who act as catalysts for change across the wider organisation, helping business areas improve efficiency, simplify processes and deliver sustainable transformation.

This is a hands-on project management role for someone who enjoys working across business functions, challenging existing ways of working and turning strategic objectives into practical, measurable outcomes.

Key Responsibilities

• Establish project charters in collaboration with business stakeholders, defining and monitoring project scope, objectives, timelines, budgets, dependencies and risks.
  
• Take end-to-end ownership of transformation projects, from initiation and planning through implementation and closure.
  
• Manage project budgets, resources, delivery teams and timelines while ensuring that deliverables meet agreed quality standards.
  
• Analyse existing business processes and operating models, identifying opportunities to improve efficiency, productivity, controls and customer experience.
  
• Map and document As-Is processes, identify gaps and pain points, and design appropriate To-Be processes and operating models.
  
• Define and track relevant performance indicators, including volumes, processing times, workload and service outcomes, to ensure improvements are sustainable.
  
• Work closely with senior stakeholders and business teams to define project scope, evaluate solutions and develop practical implementation plans.
  
• Identify the resources, technology, budgets and organisational capabilities required to successfully deliver transformation initiatives.
  
• Monitor developments across the banking and financial services sector, including changes in customer expectations, technology, regulation and operating models, and assess their potential impact on the organisation.
  
• Act as a facilitator and change agent, removing obstacles, coordinating stakeholders and creating the conditions required for successful delivery.
  
• Coordinate project activities according to priorities, capabilities and business requirements, ensuring effective governance and transparent progress reporting.
  
• Coach and support project contributors, helping to build high-performing teams focused on continuous improvement, process simplification, customer experience and digital transformation.
  
• Identify opportunities to leverage technology and digitalisation to simplify processes, improve service quality and enhance operational efficiency.
  

Contribution to the Transformation Office

As a member of the Transformation Office, you will also:

• Share project experiences, methodologies, lessons learned and best practices with colleagues across the transformation community.
  
• Contribute to the continuous development of the team's knowledge and capabilities, particularly around innovation, digitalisation, customer behaviour and developments within financial services.
  
• Act as an ambassador for transformation across the organisation.
  
• Promote a practical, solutions-focused and collaborative approach to change.
  
• Challenge existing practices constructively and encourage a culture of continuous improvement.
  
• Help create an environment where colleagues are empowered to identify opportunities and deliver meaningful change.
  

Your Profile

You will bring:

• 5+ years of practical experience in project management , transformation, operational excellence or a related discipline.
  
• Strong knowledge of project management methodologies, with practical experience working in Agile environments .
  
• Proven experience in process management, process optimisation and business process reengineering .
  
• Excellent planning, organisation and stakeholder management skills.
  
• Strong analytical and critical-thinking abilities, with the confidence to challenge established ways of working.
  
• Excellent communication and presentation skills, with the ability to engage stakeholders at different levels of an organisation.
  
• The ability to manage multiple priorities and remain effective in a complex, changing environment.
  
• A collaborative and team-oriented approach.
  
• Experience within banking, financial services, insurance or another highly regulated industry would be advantageous.
  
• Experience working with customer-facing or operational processes is a plus.
  
• Professional fluency in French and English ; working knowledge of Dutch is advantageous.
  

What You Can Expect

You will join an international financial institution where transformation is a key strategic priority and where you will have the opportunity to work on projects with significant business and customer impact.

The organisation offers:

• A competitive salary and performance-related reward package.
  
• A comprehensive benefits package, including pension and healthcare provisions.
  
• Flexible and hybrid working arrangements.
  
• Generous annual leave entitlement.
  
• Opportunities for professional development, training and career progression.
  
• Access to employee wellbeing and lifestyle programmes.
  
• The opportunity to work alongside experienced transformation, business and technology professionals.
  
• Exposure to complex, high-profile transformation initiatives within a global financial services environment.
  

Diversity & Inclusion

The organisation is committed to creating an inclusive workplace that reflects the diversity of the communities and customers it serves. Recruitment and career opportunities are based on merit, skills and experience, without discrimination based on age, background, nationality, disability, gender, sexual orientation or any other protected characteristic.

The Opportunity

If you are an experienced project manager who enjoys solving complex business problems, improving processes and helping organisations navigate significant change, this is an opportunity to play a key role in the transformation agenda of a global banking and financial services organisation.