Inetum - Senior Service Delivery Manager H/F/X

Inetum is a European leader supporting organizations as they navigate continuous technological change. With deep industry expertise, a strong innovation culture, and a scalable international model, we help clients transform their operations and generate sustainable impact across business and society. Guided by European values, we empower local businesses to create positive impact and unlock society's full potential. This vision drives us to deliver on our promises, attract the best talent, and turn uncertainty into opportunity, building a future where technology unleashes the possibilities within us all. Inetum is a European leader in digital services. Every day, the Group's 27.000 consultants and specialists aim to make a digital impact for businesses, public sector bodies and society as a whole: solutions that contribute to performance, innovation and the common good.
Present in 19 countries, close to the regions, and with its major software publisher partners, Inetum meets the challenges of digital transformation with proximity and flexibility.
In response to a market that has been growing steadily for over 30 years, Inetum has made the deliberate choice to refocus on 4 core businesses in order to gain strength and offer customized solutions tailored to the specific needs of its customers: consulting (Inetum Consulting), infrastructure and application management (Inetum Technologies), software implementation (Inetum Solutions) and its own software publishing business (Inetum Software). Inetum has forged strategic partnerships with 4 of the world's leading software publishers - Salesforce, ServiceNow, Microsoft and SAP - and is pursuing a dedicated acquisition strategy to become one of Europe's top 5 in these technologies, and offer the best expertise to its customers.
Do you thrive at the heart of an organisation, where everything comes together? Are you energized by connecting people, driving performance, and creating impact? Then Inetum might be exactly what you're looking for.
As a Service Delivery Manager, you are the key link between our customers and our organization. You take ownership of the daily governance of large and complex IT outsourcing agreements and ensure everything runs smoothly-both operationally and strategically.
You don't just manage services-you elevate them. By building strong relationships and spotting opportunities, you help customers grow while continuously improving our internal ways of working. In short, you become a trusted advisor who truly makes a difference.

What you'll do

• Drive strong SLA and KPI performance by working closely with Operations teams and translating data into actionable insights
• Build lasting customer relationships through regular reviews, performance discussions, and forward-looking ideas
• Take ownership of financials: monitor budgets, safeguard margins, and ensure accurate invoicing
• Act as a connector between Sales, Solution Architects, and Project Managers to bring new ideas to life
• Proactively identify opportunities-for your customer and for Inetum-and lead them from idea to implementation

Qualifications

• You're a natural communicator who easily connects with people at all levels and across cultures. Switching between Dutch, English, and French feels effortless
• You're confident in challenging the status quo, influencing stakeholders, and bringing people along in your vision
• You combine sharp organizational skills with a hands-on, can-do mindset. Deadlines motivate you, and you know how to prioritize what really matters
• You enjoy working autonomously, take ownership, and are comfortable making decisions
• You think at master's level, have a solid grasp of MS Office, and quickly adapt to new tools and technologies
• An ITIL certification or Service Manager is a plus, but your passion for the ICT sector is what truly sets you apart

Additional information

• A high-impact role where you take ownership of complex infrastructure projects that shape customer success and business outcomes.
• A workplace that invests in you, offering training opportunities, certifications, and support to further develop your project management and technical skills.
• The chance to coach and mentor junior project managers, helping them...

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Compétences linguistiques

• Français (atout)

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• Anglais (atout)

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• Néérlandais (atout)

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