Customer service officer - German/ English (m/f) - Luxembourg
Randstad Luxembourg
Pour l'un de nos clients situé à Foetz, nous sommes à la recherche d'un : Customer Service Officer (H/f) (FR/DE) Mission interim du 07/09/2026 au 30/04/2027 Wir haben eine tolle Gelegenheit, bei einem der führenden europäischen Hersteller mit Sitz in Foetz Luxembourg oder Strzelce in Polen oder Bonn in Deutschland einzusteigen, und wir bieten auch eine hybride Arbeitslösung an. McBride ist der führende Anbieter von Private Label Haushalts- und professionellen Reinigungs-/Hygieneprodukten für die größten und erfolgreichsten Einzelhändler Europas und stellt darüber hinaus auch Eigenmarkenprodukte her. Die Formel für unseren Erfolg ist recht einfach: Wir arbeiten nach unseren Schlüsselwerten - immer engagiert, gemeinsam arbeiten, danach streben, die Besten zu sein und die Verantwortung zu geben und zu übernehmen, um ein positives Umfeld für alle McBride-Mitarbeiter zu schaffen. Arbeitszweck Lösung aller Rechnungsstreitigkeiten, um rechtzeitig und effizient alle Zahlungshindernisse zu beseitigen. Verwaltung aller Arten von Streitigkeiten (Preis, Qualität, Vertragsstrafen und andere). Sicherstellen, dass wir das Niveau unseres Kundenservices korrekt messen. Ihre Aufgaben sind Verwaltung von Rechnungsstreitigkeiten: Verwaltung von Streitigkeiten mit Kunden, z. B. in Bezug auf Preis, Menge oder Vertragsstrafen Verwaltung von Vertragsstrafen: Interaktion mit Kunden in Bezug auf Vertragsstrafen, die aufgrund von verspäteter oder nicht erfolgter Lieferung von Waren erhoben werden Erkennen Sie alle Engpässe und sorgen Sie dafür, dass diese behoben werden. Weitergabe aller diesbezüglichen Informationen an die betroffenen internen und externen Stellen Beschreiben und Ausführen aller kundenspezifischen Liefer- und Rechnungsdokumente Kundenservice-Level: Beachten Sie das Feedback verschiedener interner Stakeholder, um den am besten geeigneten Grund für die Nichtlieferung der Waren an unsere Kunden zuzuordnen Fähigkeiten und Ausbildung, die wir suchen Perfekte Beherrschung der Deutschen Sprache zwingend erforderlich, Englisch Konversationsniveau (min. B1) und Französisch wird als Plus angesehen MS- Office: Gute Kenntnisse in Excel, Word, Outlook… SAP-Kenntnisse werden als Vorteil angesehen Kenntnisse der Buchhaltung, Logistik und der rechtlichen Grundlagen der Rechnungsstellung sind ein Plus Was Sie erfolgreich macht Analytisch und logisch Kritisch Gern mit Zahlen arbeiten Präzise und genau Zuverlässig Kommunikationsfähigkeiten, sowohl mündlich als auch schriftlich-erfolgreich bei Multitasking, Prioritätensetzung und Einhaltung von Fristen- O...
JBLE1_LU
L'offre d'emploi a été publiée il y a 2 jours
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