Service Delivery Manager (m/f) - Luxembourg
BCE Broadcasting Center Europe S.A.
Company Description Broadcasting Center Europe (BCE) is a European leader in media services, system integration and softwaredevelopment in the areas of television, radio, production and postproduction, telecommunication and IT. With its extensive experience on the media market, our team provides high-quality services and will always findthe solution that matches your project and budget. With more than 200 highly qualified and motivated people, BCE serves about 400 clients in various sectors,such as TV channels, radio stations, film distributors, producers, advertising companies, telecommunicationsoperators and public services. BCE is part of RTL Group, leader across broadcast, content and digital. Job Description Act as the main service delivery contact for assigned customers throughout the service lifecycle, aligning customer expectations with operational delivery capabilities across internal teams. Manage and monitor Service Level Agreement metrics, ensuring incidents, requests, and escalations are handled according to agreed priorities, with consistent ticket quality, categorisation, and escalation paths. Coordinate high-priority incidents, recurring issues, and escalations across internal teams and external providers, ensuring clear ownership, structured follow-up, and timely communication throughout. Prepare and share service performance reports, SLA follow-ups, incident summaries, and improvement actions with customers and internal stakeholders. Organise and lead regular service review meetings with customers to review performance, risks, open points, satisfaction, and improvement opportunities. Support customer onboarding, service readiness, and operational handover by ensuring that support processes, documentation, escalation paths, monitoring needs, and SLA expectations are properly defined. Identify recurring issues, service bottlenecks, SLA risks, and operational weaknesses, and drive corrective actions in collaboration with the relevant teams. Support continuous improvement initiatives, including process standardisation, automation opportunities, service quality improvements, and stronger operational governance. Qualifications Higher education in a technical field (e.g. Bachelor's degree, or equivalent) or comparable relevant professional experience. 5–8 years of experience in service delivery management, customer success, managed services, operations coordination, technical account management, or a similar role in a technical environment. Experience in media, broadcast, IT, telecom, cloud, platform-based services, or managed service environments is a strong advantage. Good understanding of service management principles (e.g. ITIL), including incident management, problem management, request fulfilment, escalation management, SLA management, and continuous service improvement. Able to understand technical services, operational workflows, monitoring information, incident reports, and service dependencies sufficiently to coordinate resolution and challenge unclear situations. Strong customer-facing communication and stakeholder coordination skills, with the ability to deliver clear, structured, and professional updates across technical, operational, commercial, and customer-facing teams in any situation. Strong analytical and problem-solving skills, with the ability to identify patterns, recurring issues, service risks, and improvement opportunities. Organised, reliable, and able to manage multiple customers, incidents, and follow-ups in parallel, with full ownership from initiation to closure. Fluent in English. Proficiency in French, German, and/or Luxembourgish is a strong advantage. Additional Information As a Service Delivery Manager, you join BCE's Customer Services Unit, where customer relationship, service coordination, media operations, technical delivery, and business priorities come together. BCE operates in a multicultural environment and delivers highly technical media services, supported by strong IT, platform, infrastructure, monitoring, and operational foundations. This means that successful service delivery depends not only on technical understanding, but also on clear communication between customers and internal teams. In this role, you help connect both worlds: you clarify customer expectations for technical and operational teams, and you translate operational or technical situations into understandable, professional communication for customers. You bring structure to incidents, service reviews, escalations, onboarding topics, and improvement actions. By working closely with teams across ...
JBLE1_LU
L'offre d'emploi a été publiée il y a 6 jours
Des emplois similaires qui pourraient vous intéresserBasé sur l'offre Service Delivery Manager (m/f) - Luxembourg à Province de Luxembourg
- ...Due to the continuous development of our Managed Security activities and services, we are looking for a Service Delivery Manager specialized in Security matters. You will... ...innovative working environment: Joining Proximus Luxembourg means becoming part of a human-sized...Suggéré
- RSM Luxembourg is a member of the RSM International network represented... ...solid values. RSM Financial Services Luxembourg is a regulated... ...with the following profile: Manager – Fund Services & Operations... ...ensuring high-quality service delivery. Oversee all fund operations,...SuggéréStage
- Purchasing Manager – VSS Luxembourg The Purchasing Manager defines and leads the site's purchasing strategy to ensure the availability of products and services under the best conditions of cost, quality, delivery, safety and environmental compliance. He/She contributes...SuggéréEmploi contractuel
- ...centres, we deliver an outstanding service to our clients anywhere in the... ...currently looking for a: Legal Project Manager Key Responsibilities Support the delivery of matters as a Legal Project... ...solutions on matters within the Luxembourg office and across the global teams...Suggéré
- ...environnement professionnel exigeant et international au Luxembourg, recherche un(e) Team Lead Logistique / Facility Management afin de renforcer son équipe. Rattaché(e) au... ...des bâtiments, des espaces de travail et des services associés. Vous combinez management de proximité...Suggéré
- ...DESCRIPTION Title: Customer Service Representative (m/f) Location: Luxembourg Department: Customer... ...to the Customer Service Manager. In this role, you will... ...ensuring availability, delivery timelines, lead times, and... ...orders to guarantee on-time deliveries; Preparing orders for...
- ...customer satisfaction. Location: Lintgen, Luxembourg Ongoing relocation to our new Industry 4... ...employees. Your mission As a Project Manager, you will lead selected cross-functional... ...projects from initiation through to successful delivery. Working closely with teams across R&D,...
- Change Management Specialist - Accounting and Corporate Services Transformation BDO Luxembourg is looking for a Change Management Specialist to... ...and client service delivery. Work closely with sponsors... ...department representatives, managers and operational teams to ensure...Travail à domicile
- ...a+p kieffer omnitec s'impose comme un acteur de référence au Luxembourg grâce à son savoir-faire reconnu et à ses solutions technologiques... ...écologiques durables. Afin de renforcer notre équipe pour le Service Electricité et Intégration de Systèmes, nous recrutons : Un...Emploi en CDITravail d'été
- ...is a European leader in media services, system integration and software... ...and digital. Job Description Manage and grow a portfolio of strategic key accounts across Luxembourg and the European market,... ...teams to ensure excellent service delivery and customer success. Lead commercial...Emploi contractuel
- ...you want to shape the future of customer service in a digital bank? We're looking for a customer... ...Supporting the transition from project delivery to operational ownership, including... ...solutions is a strong advantage Ability to manage multiple projects and priorities in parallel...Emploi contractuelEmploi en CDITemps complet
- ...payments in various industries, simplifying the financial management of known brands and helping people repay debt to... ...the continued build-out of our Treasury function in Luxembourg, we are looking for a Treasury Manager to play an active role in the implementation and...Temps complet
- Facility Manager / Responsable Infrastructures & Services Généraux (H/F) Localisation Luxembourg Type de contrat CDI – Temps plein Description du poste Dans le cadre du développement de nos infrastructures (nouveau bâtiment de Mondercange et projets futurs à Bertrange),...Emploi contractuelEmploi en CDITemps complet
- ...Our Equipment, Technology and Services group delivers engineered-to-... ...located in Dudelange, GD of Luxembourg. What You Will Do Drive the site... ...leadership by driving risk management/assessment, leading incident... ...presenting EHS performance metrics Manage internal and external EH&S...Pour les contractants
- ...FSTM The University of Luxembourg is an international... ...contribute to and ensure the delivery of high-quality... ...various administrative services. Your role Support and... ...pedagogy, health sciences, management, or a related field... ...independently and manage multiple projects simultaneously...
- ...activities of accounting team(s) and managing a team of accounting... ...and accuracy in our services Providing guidance and mentorship... ...experience in accounting or audit in Luxembourg, preferably with... ...Excel Strong leadership and management skills, with the ability to...
- ...industrial company located in Luxembourg-Strassen, Sofitex... ...for a Customer Service Dutch-English (M/F) •... ...invoices for staged payment deliveries. • Confirm price with... ...instructions of your top management regarding prices... ...prices instructions. • Manage customers' expectations...StageEmploi en CDIEmploi intérim
- Corporate Manager (m/w) bei Net Zero Properties S.A. Über uns: Net Zero Properties S.A. ist ein führendes Unternehmen, das sich auf die Entwicklung und Verwaltung von nachhaltigen Immobilien spezialisiert hat. Unsere Mission ist es, den Übergang zu einer klimaneutralen...
- Are you looking to take the next step in your risk management career? This role offers the opportunity to contribute to Advanzia's sustainable... ..., working for an unconventional digital bank in the heart of Luxembourg. This opportunity is a full-time CDI contract. Please apply in...Emploi contractuelEmploi en CDITemps complet
- Job Description The manager acts as a hands-on a technical expert... ...contributing to high-quality client delivery achieves impact through... ...investment funds across Belgium and Luxembourg-serving as the technical... ...We're a leading Investor Services group offering end-to-end services...Travail supplémentaire
- ...DUTIES Assisting clients in implementation and administration of Luxembourg holding companies, financing and intellectual property... ...authorities and tax advisers. Assist clients for the day-to-day management like payment of invoices (by multiline, bank instructions and...
- Our Head of Finance is looking for a Finance Manager to serve as a true right-hand in the daily financial operations. This is a strategic... ...a multinational or fast-paced environment; Solid Knowledge of Luxembourg GAP, Luxembourg corporate taxation, and VAT Rules; Proficiency...
- ...industriels et accompagne ses clients grâce à un service de haute qualité. Dans le cadre du... ...de son équipe Customer Service basée au Luxembourg, nous recherchons un(e) Customer Service... ...: Rattaché(e) au Customer Service Manager, vous êtes l'interlocuteur(trice) privilégié...Emploi contractuel
73000 € par année
PURPOSE OF THE JOB The role reports into the Manager/Senior Manager within the department and... ...subsequently met. Ensure a professional service is provided to clients and... ...from, accounting firms regulated by OEC in Luxembourg or accounting department in any other entities...- ...essentielles ? Alors nous sommes à votre recherche ! ACCOUNT MANAGER MOBILITY Luxembourg Qu'allez-vous faire ? En tant qu'Account Manager, vous... ...: Vous montrez à vos clients l'impact de nos solutions et services sur leur activité Analyse des besoins : Vous identifiez les...
- ...As a Business Implementation Assistant Manager, you'll drive the seamless onboarding of... ...stakeholders to manage AML/KYC compliance and service agreements, ensuring a smooth transition... ...stakeholders; and Track and perform all Luxembourg regulatory filings during the onboarding...Travail supplémentaireÀ distance
- Deal Advisory Manager (m/f) BDO in Luxembourg is looking for a Deal Advisory Manager ! Who are we? BDO is present in over 166 countries, and we offer an extensive range of services in the areas of Audit, Tax, Advisory, Accounting, Business Services and Outsourcing. At...Travail à domicile
- Le cabinet de recrutement de Manpower Luxembourg recrute un Chef de projet / Project Manager en parachèvement total en CDI pour l'un de ses clients, acteur reconnu... ...une communication fluide entre les différents services (bureaux d'études, production, planification,...Emploi en CDI
- Your mission: As a Bid Manager, you are a member of the Managed Services and Outsourcing / Datacenter hosting team.... ...production and ensuring the timely delivery of completed proposals. Your... ...working environment: Joining Proximus Luxembourg means becoming part of a human-...Emploi contractuelPour les sous-traitants
- Position title Project Manager – Industrial Photovoltaic (Luxembourg) [CLOSED] Description On behalf of our client Enerdeal, a fast-growing and innovative company specialised in developing, financing, and managing large-scale photovoltaic projects, we are looking for...Emploi contractuelPour les sous-traitantsTemps completTravail à domicile
Voulez-vous recevoir plus d'offres d'emploi ?
S'abonner et recevoir des offres d'emploi similaires à Service Delivery Manager (m/f) - Luxembourg. Soyez parmi les premiers à postuler !
Recherches connexes
- responsable service client Province de Luxembourg
- responsable service educatif Province de Luxembourg
- employé service juridique Province de Luxembourg
- d agent de service hospitalier Province de Luxembourg
- service sport Province de Luxembourg
- stage au sein du service juridique Province de Luxembourg
- titre service Province de Luxembourg
- service Province de Luxembourg
- employ service Province de Luxembourg
- IT service delivery manager

