Customer Service Dutch-English (M/F) - Luxembourg

Description de l'entreprise Sofitex Talent Recruitment Fort d'une expérience de plus de 30 ans dans les Ressources Humaines, Sofitex est un réseau international de Travail Temporaire et de Placement en CDI. Sofitex fonde sa dynamique et son succès sur le professionnalisme de ses équipes, sa forte réactivité et sa proximité. Description du poste For one of our clients, an industrial company located in Luxembourg-Strassen, Sofitex Talent is currently looking for a Customer Service Officer Dutch-English (M/F) • Check commercial accuracy of all orders and process orders entry in ERP in a timely and efficient manner, for all customers. • Raise orders and for machines projects / process invoices for staged payment deliveries. • Confirm price with customer prior to order. • Invoice Customers including consignment stock / rentals.... • Follow instructions of your top management regarding prices evolutions and various other prices instructions. • Manage customers' expectations in term of lead times and pro-actively chasing up backorder items • Deal with any customer queries (late deliveries, faulty goods, stock discrepancies etc ) • Provide customers with requests for datasheets, account creation etc • Support external sales with customer reports / scorecards • Pass on any inquiries beyond their remit to internal sales / external sales / project sales etc • Follow MR (material return process) for material (defective, wrong deliveries......) • Raise any credit notes for material returns / price discrepancies • Check lead times of products with supply chain • Deal with invoice queries / chase overdue debt • Set up new accounts / send customer credit application forms • When in place keep CRM updated Profil recherché • Ideally a bachelor's degree plus 2 years of specialization in sales, • Perfect Dutch speaker mandatory, English mandatory. French is a plus • Commercial Acumen • Customer oriented • Resilience • Attentiveness • Empathy • Professional phone manner. • Autonomous, organized, motivated and team orientated. • ERP and CRM experience • Profit / Achievement orientated. • Systematically practicing the exchange and sharing of information, • Good knowledge and competency with Windows environment, • Interest for t...

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