IT Governance & Process Specialist

Build IT governance frameworks and end-to-end processes that improve service quality, reduce risk, and support compliance across the organisation. In this role, IT governance, risk, compliance, and process design come together in a structured and visible way. Working closely with IT leadership, process owners, and business stakeholders, the role turns requirements into clear, repeatable, auditable processes and KPIs that support consistent, high-quality operations.

At Equans, we believe that diverse talents strengthen our teams. We actively build an inclusive work environment where everyone feels welcome, can be themselves, and we encourage everyone to apply.

Your work location: Brussels

• design and implement governance frameworks, including steering forums, roles and responsibilities, decision-making flows, and policy lifecycles
• define, document, and operationalise core IT processes such as incident, problem, change, release, asset/configuration, capacity, service request, supplier/vendor management, and IAM
• develop KPIs, dashboards, and reporting for operational teams and SteerCo, and define targets and escalation rules
• establish process controls and compliance checks aligned with standards such as ISO 27001, ITIL, GDPR, and internal policies
• facilitate workshops and working groups to present processes, secure approvals, and support adoption
• create process artefacts such as maps, RACI matrices, SOPs, templates, playbooks, and training materials
• support internal and external audit readiness, including evidence collection, remediation tracking, and closure
• coach and support process owners and practitioners, embedding continuous improvement methods such as Lean and PDCA
• coordinate with PMO, security, risk, and legal to align governance and change initiatives
• track benefits and measure process improvement outcomes, communicating progress to stakeholders

• 5 years’ experience in IT governance, ITSM/process design, or IT risk and compliance roles
• knowledge of ITIL practices and experience with ISO 27001, GDPR, or other relevant standards
• experience implementing IT processes and governance structures such as incident, change, release, and asset/CMDB
• experience supporting audits and remediation activities
• experience in change management is a nice to have
• experience in agile environments is a nice to have
• hands-on experience building KPIs, dashboards, and steering committee materials
• excellent documentation and process-mapping skills with Visio, Miro, or equivalent
• knowledge of SAP, ServiceNow SPM module, MS DevOps, or similar tools is a nice to have
• strong analytical thinking, problem-solving, and a data-driven mindset
• collaborative, pragmatic, and diplomatic, with an approach that balances governance and operational needs
• organised, results-oriented, and able to manage multiple workstreams simultaneously
• attention to detail and a strong sense of accountability
• fluent in English, Dutch, and French

For you this means: 

• a market rate salary in line with your education and experience 
• interesting training and career opportunities 
• group- & hospitalization insurance 
• eco & meal vouchers, representation allowance, 13th month, holiday pay 
• electrical lease car, bicycle lease plan
• smartphone with subscription, internet fee 
• additional paid leave, seniority leave, homeworking 
• discounts through Voir email sur tnl2.jometer.com (culture, sports, travel, and more)