Process Expert Coach Consultant

Mission Overview:

This opportunity is a consultancy mission at a client site, where you will represent Keystone Solutions as a Process Expert/Coach. As a Keystone Solutions consultant, you will be hired to work on client projects, bringing your expertise to dynamic environments and contributing to impactful change in IT processes.

Mission Context:

Are you passionate about driving meaningful change in a dynamic IT landscape? Do you thrive in environments where Agile ways of working, continuous improvement, and collaboration come together to create real impact? If you are excited about supporting a more sustainable world through smarter, more efficient IT processes, this consultancy role is for you.

Why This Role Matters:

As part of the Agile Process Coaching team, you will play a key role in empowering teams, strengthening IT excellence, and ensuring ways of working are efficient, effective, and fully compliant. You will guide colleagues to deliver more value while keeping pace with regulatory expectations and the process framework. This is a unique chance to influence Agile ways of working at the heart of the organization, all within Keystone Solutions’ consultancy model.

Your Future Responsibilities:

• Coach and mentor the Process Team in their daily activities, improvements, and team evolution.
• Define and maintain IT processes aligned with the Group process framework, creating consistency and standardization across teams (e.g., delivery management, organization, sourcing, risk and security management).
• Ensure compliance and proactively identify gaps or improvement needs caused by sources such as IT Group rules, National Bank of Belgium, or EU regulations.
• Coach and collaborate with key partners, enabling them to steer and continuously simplify and optimize processes across the organization.
• Support process maturity assessments and contribute to process documentation within the agile referential.
• Ensure the evolution of the process agile referential and knowledge management tools.

Language Requirements:

• Dutch: Optional
• French: Optional
• English: Fluent, both orally and in writing

Education:

• Master’s degree or equivalent experience

Certification:

• Optional: Lean, IT framework

Work Location:

• Onsite in Brussels, no travel required
• Expectation: 50% onsite & 50% homeworking

Required Experience:

• At least 10 years of relevant experience

Technical Experience:

• Mandatory:
• Strong analytical skills, able to create structure in complex matters
• Proven experience in IT delivery and/or production
• Clear communication, effective collaboration, and excellence in multidisciplinary environments
• Ability to facilitate and coach workshops with multiple stakeholders
• Ability to produce high-quality written content and structure information cleanly
• Preferable:
• Experience with process improvement techniques (e.g., PDCA, value stream mapping)
• Familiarity with IT management frameworks
• Knowledge of compliance and regulatory requirements

Business Experience:

• Mandatory: Experience in IT
• Preferable: Experience in the banking sector

Soft Skills:

• Strong analytical skills
• Strong communicator, diplomatic and customer-oriented
• Structured approach
• Able to work independently
• Accuracy and precision
• Quality-minded and eye for detail
• Goal-oriented
• Leadership

Why Join Keystone Solutions?

• Consultancy Nature: Work on-site as a Keystone Solutions consultant, bringing your expertise to diverse client environments.
• Dynamic Projects: Experience a variety of challenges and projects across different industries and organizations.
• Turbo-Charged Learning: Benefit from continuous professional development and broad learning experiences that accelerate your growth.
• Skyrocketing Ambition: Join a company committed to supporting your career progression and ambitions within a dynamic consultancy framework.
• Values: As a K-Stone, you will embody and promote our core values in every engagement, making a real difference for our clients and your own career.

If you are ready to tackle technical and strategic challenges in a dynamic consultancy environment, apply today at Keystone Solutions Career Portal .