Digital Skills Trainer Job ID: JP054623
ITProposal
Job Title: Digital Skills Trainer Job Description: We are looking for a Digital Skills Trainer to deliver training, user support, and application assistance during the rollout of a new address and building management system. The role combines training delivery, helpdesk support, and assisting users with application-related questions and data correction processes. Key Responsibilities:
- Deliver ICT training sessions both onsite and remotely.
- Prepare and maintain training materials and user guides.
- Design blended learning programs (classroom and e-learning).
- Provide first-line user support via phone and online channels.
- Assist users with application usage and best practices.
- Support the resolution of reported issues and application anomalies.
- Collaborate with internal teams to improve user adoption and training effectiveness.
- Use AI tools where appropriate to enhance training content.
- Experience delivering ICT training (onsite and remote).
- Experience creating ICT training materials.
- Strong presentation and communication skills.
- Experience providing user support/helpdesk services.
- Knowledge of operating systems.
- Experience designing blended learning programs.
- Ability to explain technical concepts to non-technical users.
- Fluent French (C2).
- Location: Namur, Belgium (Hybrid)
- Work Arrangement: Minimum 60% onsite, with additional onsite presence when required.
- Language: French (C2 required).
L'offre d'emploi a été publiée il y a 26 jours
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