Service Manager

Location: East Flanders (site-based)

A well-established and growing Belgian machinery manufacturer in East Flanders is looking for a Service Manager with strong hands-on field service experience and proven coordination or leadership capability. This role is perfect for someone looking to take on a senior, highly visible position, with variety and technical challenge. It will suit someone who understands the realities of travelling to customer sites across Belgium and neighbouring regions, enjoys supporting a technical team and can plan interventions in a structured, people focused way.

About the Role

You will be site-based in East Flanders, and the first point of contact for customer issues, handling structured diagnostics, guiding remote troubleshooting and organising on site interventions only when they genuinely add value. Because decision making within the company is direct and pragmatic, you will have the freedom to influence how service is delivered and how engineers are supported.

The environment is small, straightforward and collaborative. Communication is open, holidays are respected and the expectation is that the Service Manager helps engineers perform at their best by protecting their time, managing planning sensibly and creating a positive, reliable service culture.

Key Responsibilities

• Handle first line technical calls and guide the initial analysis
• Use structured diagnostic questions and available tools to attempt remote resolution
• Plan and schedule field interventions in a way that balances customer needs and engineer wellbeing
• Provide daily coaching, support and coordination for service engineers
• Maintain a clear overview of open issues and ensure strong communication between customers, engineers and internal teams
• Encourage a practical, customer oriented mindset across the service function

What You Bring

• 3+ years’ experience managing Field Service teams
• Strong background as a Field Service Engineer
• Solid electromechanical or electrical mechanical knowledge
• Confidence guiding technical troubleshooting in a structured way
• Experience planning, scheduling and supporting field service teams
• A supportive and people minded leadership style
• A practical, calm and customer focused approach

Why This Role Stands Out

• A stable Belgian manufacturer where decisions are quick and your input genuinely shapes the service approach
• A people focused culture where engineers are respected, supported and listened to
• A role that combines technical insight, coordination and leadership without unnecessary complexity
• The chance to work closely with skilled engineers and contribute directly to customer satisfaction and long term service quality

If this sounds like the next step you are looking for, please apply or contact us directly for a confidential conversation. We would be happy to discuss the role and your fit for the team.