Managed Services Lead

You know how to keep complex IT landscapes running smoothly — and how to make clients feel it. As Managed Services Lead at delaware Belux, you own the full lifecycle of our managed services portfolio: from SLA governance and team leadership to client relationships and practice growth. This is a senior role at the intersection of delivery excellence, commercial accountability, and people leadership.

Who are we?

You will step into a key leadership role within one of Belgium’s most respected SAP and digital consulting firms. This position offers true ownership: you will run your own practice with a high degree of entrepreneurial freedom, fully supported by an experienced leadership team.

You will also collaborate closely with Managed Services leads across other delaware entities, adding an international and strategic dimension to your role.

What truly sets this opportunity apart is the strong people-first culture. At delaware, experts grow experts — with a strong focus on coaching, continuous learning, and stretch assignments that accelerate both personal and professional development.

In addition, you can expect:

• a competitive salary package, including a company car and performance bonus
• a comprehensive range of fringe benefits
• flexible hybrid working, with access to offices in Ghent, Antwerp, Kortrijk, Wavre, Lummen, and Liège

Is there a match?

In this role, you will take end-to-end ownership of delaware’s Managed Services portfolio in Belgium and Luxembourg, with a strong focus on both growth and service excellence. You ensure that clients experience consistent, high-quality delivery, while continuously improving service performance and contract execution.

You will play a key role in shaping the future of the Managed Services practice within delaware Belux, driving innovation and adapting the offering to an ever-evolving market.

Your responsibilities include:

• leading a portfolio of Managed Services contracts, acting as the main escalation point for clients
• governing SLAs, KPIs, and service reporting, and translating insights into concrete actions
• owning the P&L of your contract portfolio, including budgeting, forecasting, staffing, and margin management
• building, managing, and inspiring a team of service managers, functional consultants, and support engineers — including collaboration with offshore and nearshore delivery centers
• driving continuous improvement across delivery processes and service contracts
• partnering closely with sales and presales teams to evolve the go-to-market strategy
• building long-term, trusted relationships with stakeholders, from IT operations up to C-level
• identifying and developing upsell and expansion opportunities within your client base

We are looking for a strong leader with a proven track record in managed services:

• 8+ years of experience in IT services, consulting, or managed services, including at least 3 years in a leadership role
• proven experience managing complex managed services or outsourcing contracts end-to-end
• strong knowledge of ITIL service management principles (certification is a plus)
• experience with SAP landscapes (ECC, S/4HANA, BTP), with either a functional or technical background
• familiarity with SAP and cloud-managed services (Microsoft Azure, AWS)
• excellent stakeholder management skills — comfortable operating both in executive settings and hands-on delivery environments
• fluency in English and either Dutch or French (trilingual capabilities are a strong asset in the Belux context)