Receptionist

Welcome to a world of opportunities.

At Hilton, hospitality is at the heart of everything we do. As a Receptionist, you are the face of the hotel and the first impression our guests receive. Your warmth, professionalism, and passion for service will help create exceptional experiences that make every stay memorable.

What will I be doing?

As a Receptionist, you will be responsible for delivering an exceptional guest experience while ensuring the smooth and efficient operation of the Front Office. Specifically, you will:

Guest Service

• Welcome guests and ensure a warm, friendly and professional arrival and departure experience.

• Ensure accurate and efficient running of Reception, including check-in and check-out procedures.

• Respond to guest enquiries, requests and complaints in a timely and efficient manner.

• Demonstrate a high level of customer service at all times.

• Manage post check-in courtesy calls to ensure guest satisfaction and promptly resolve any concerns.

• Follow up with guests regarding feedback received through Stay Experience Platform, TripAdvisor and other guest satisfaction platforms.

• Respond professionally to online guest reviews and comments in accordance with hotel standards.

• Ensure all guest deliveries, mail and messages are received and communicated efficiently.

• Answer switchboard calls professionally and in line with Hilton standards.

Front Office Operations

• Process reservations, room allocations, payments and guest accounts accurately.

• Understand all hotel room categories, room rates, packages, promotions and hotel facilities to confidently assist guests.

• Maximize room occupancy by applying up-selling techniques and promoting hotel services and facilities.

• Follow the hotel's procedures regarding foreign currency exchange, cash handling, credit cards and payment methods in accordance with the hotel credit policy.

• Operate the Property Management System (OnQ) and Front Office equipment in accordance with Hilton policies and procedures.

• Ensure all guest information is handled confidentially and in accordance with GDPR requirements.

Communication & Teamwork

• Keep the Front Office Manager and Reception Supervisors fully informed of any significant guest feedback, operational issues or incidents.

• Maintain excellent communication with Housekeeping, Engineering, Food & Beverage and all other hotel departments.

• Assist other departments whenever necessary while maintaining positive working relationships with all Team Members.

• Attend departmental meetings and all required Hilton training sessions.

• Follow and adhere to Hilton brand standards, grooming standards and company policies at all times.

Guest Satisfaction & Quality

• Monitor guest satisfaction through Stay Experience Platform and other feedback platforms.

• Prepare regular Stay Experience Platform performance reports and share relevant insights with the Front Office leadership team.

• Develop initiatives and team challenges to improve guest satisfaction scores.

• Contribute to action plans designed to increase Stay Experience Platform performance and enhance the overall guest experience.

• Identify opportunities to exceed guest expectations and create memorable stays.

Safety & Compliance

• Act in accordance with fire, health & safety, security and emergency procedures.

• Report maintenance issues, safety hazards and security concerns immediately.

• Ensure compliance with Hilton policies, operational procedures and legal requirements.

What are we looking for?

A Receptionist working at Hilton is always working on behalf of our guests and with other Team Members. To successfully fill this role, you should demonstrate the following:

Essential

• Passion for hospitality and delivering exceptional guest experiences.

• Outstanding communication and interpersonal skills.

• Positive attitude with a professional appearance.

• Excellent organisational and multitasking abilities.

• Ability to remain calm and efficient under pressure.

• Strong attention to detail.

• Fluency in English, French and/or Dutch.

• Flexibility to work shifts, including evenings, weekends and public holidays.

Preferred

• Previous Front Office or hotel reception experience.

• Experience with Hilton OnQ or another Property Management System.

• Knowledge of Hilton Honors.

• Additional language skills are considered an asset.

What will it be like to work for Hilton?

Hilton is recognised as one of the world's leading hospitality companies, with a portfolio of thousands of hotels across the globe. Guided by our vision to fill the earth with the light and warmth of hospitality , we are committed to creating exceptional experiences for our guests and outstanding career opportunities for our Team Members.

If you are passionate about hospitality, thrive in a dynamic environment and enjoy creating memorable guest experiences, we would love to welcome you to our Front Office team.

What can you expect when working at DoubleTree Brussels?

• Working Hours and Professional Environment: Your working hours will be either from 07:00 a.m. to 15:00 p.m. or from 15:00 p.m. to 23:00 p.m., including weekends. This is a full-time position.

• Collaborative Working Environment: Join a dynamic and collaborative team that encourages creativity and the exchange of ideas.

• Professional Development: Benefit from ongoing training, career development and opportunities to enhance your skills.

• Competitive Compensation: Receive a gross annual salary of approximately €39,000, night and Sunday shift premiums, as well as additional benefits such as a CCT90 collective bonus, group insurance, meal vouchers and eco vouchers.

• A Well-being-Focused Company Culture: Join a company that values your well-being through initiatives such as mental health programmes and well-being activities.

• Hilton Discounts Worldwide: Enjoy special rates at Hilton hotels around the world through the Staff Rate and Friends & Family programmes.

• Pandox Employee Benefits: Did you know that DoubleTree Brussels is part of the Pandox investment group? We own and operate four other hotels in Belgium: The Hotel Brussels, Hilton Brussels Grand Place, Holiday Inn Brussels Airport and Hotel Indigo Brussels City. Enjoy attractive discounts on rooms and dining across our different properties.

• Responsible Initiatives: Contribute to company projects and initiatives focused on social and environmental responsibility.

What are the stages of the recruitment process?

If you are motivated to take on this exciting challenge and contribute to our exceptional team, send us your CV. We will begin with an initial telephone interview to assess your application. You will then be invited for an in-person interview!

Our company culture promotes diversity, inclusion and equal opportunities. Do you require any reasonable adjustments during the recruitment process? Please do not hesitate to let us know.