EN - Receptionist (Day & Night Shifts) - F/M/X

Company Description

Mövenpick Brussels Airport

Mövenpick Brussels Airport is a flagship hotel of Mövenpick Hotels & Resorts, ideally located near Brussels Airport and the historic city center. With 151 modern rooms, a rooftop restaurant, and wellness facilities, the hotel offers a high-quality experience for both business and leisure travelers.

As a recently opened property, we operate with a dynamic and hands-on team where collaboration, autonomy, and professionalism are key. We aim to deliver a seamless and personalized guest experience from arrival to departure.

Job Description

As a Receptionist (Day & Night) at Mövenpick Brussels Airport , you will be at the heart of the guest experience across both the hotel and Parking 21 , in a dynamic airport environment.

This role combines front office responsibilities with operational autonomy, requiring flexibility, reliability, and a proactive mindset across different shifts, including nights and weekends.

You will play a key role in ensuring smooth daily operations, supporting both hotel guests and parking clients, and delivering a consistent, high-quality service.

Key Responsibilities

• Welcome guests with a professional and friendly approach
• Perform check-in and check-out procedures efficiently and accurately
• Handle reservations, modifications, and no-shows in line with company standards
• Provide clear and relevant information about hotel services, transport, and local area
• Respond to guest requests, feedback, and issues in a proactive and solution-oriented manner
• Manage calls, emails, and administrative follow-up
• Process payments and ensure accurate cash handling
• Coordinate with housekeeping, maintenance, and other departments
• Ensure the front desk and lobby areas are well maintained at all times
• During night shifts: ensure safety procedures, reporting, and basic operational continuity

This position involves working independently during certain shifts and requires strong organizational skills.

Qualifications

• Previous experience in a customer-facing role (hospitality strongly preferred)
• Fluency in English and French or Dutch (both is a strong advantage)
• Strong communication and interpersonal skills
• Organized, detail-oriented, and able to multitask
• Comfortable working under pressure and handling guest issues independently
• Reliable and punctual with a professional mindset
• Familiarity with Opera Cloud is an asset
• Flexible to work shifts, including nights, weekends, and public holidays

Candidates must be eligible to work in Belgium.

Additional Information

What we offer

• A stable position within an international hotel group ( Accor )
• Part of Belgian City & Coast Hotels (BCCH) , a growing hotel operator in Belgium
• A dynamic and supportive team environment within a recently opened hotel
• Opportunities to develop skills across different aspects of hotel operations
• Attractive staff rates within Accor hotels worldwide and within the BCCH portfolio
• Meal vouchers
• Easy access location near Brussels Airport

Working conditions

• Shift-based schedule (early / late / night)
• Average working week in line with CP302 regulations
• Planning communicated in advance