Head of Coherence Branch, Brussels

Who we are:

For more than 70 years, NATO’s mission has been to preserve peace and security in the Alliance for nearly one billion citizens. The NATO Communications and Information Agency (NCIA) and its predecessors have worked tirelessly in providing the means that enable the connectedness and togetherness that keep our Alliance strong. We are the NCIA, a team of 3000 civilian and military staff in 29 locations throughout Europe, North America and Asia.

Our technology and cyber experts allow NATO to conduct critical operations, protect NATO’s airspace, make data-driven decisions, defend against cyber-attacks, secure NATO networks and maintain superiority in space. This is all possible because of our greatest force, our people. In order to keep this edge we aim to hire, train and retain the very best staff.

Our staff members represent both the diversity and unity of our Alliance. When you join the NCIA , you will be part of an organization where you can contribute authentically to the mission and purpose of NATO and help us keep our technological edge.

About the job:

Based in Brussels, Belgium, you will join the Agency as we embark on a journey to transform our IT services to support NATO’s Digital Endeavour. You will join CSU Brussels, which is the primary Information, Communications and Technology (ICT) service provider for 24/7 support to the Secretary General, the International Staff (IS), the International Military Staff (IMS) and other Customers in the NATO Headquarters in Brussels. CSU Brussels enables end-to-end CIS services as it installs, operates, maintains and supports the full range of CIS capabilities during peacetime, crisis and war throughout its allocated Area of Responsibility (AOR) and as otherwise directed.

We are looking for a driven and enthusiastic Head of Coherence Branch, who will take on the following roles and responsibilities:

Develops, communicates, implements and reviews the processes which embed strategic management in the operational management of the organisation.

Leads and manages the creation or review of a strategy that meets the requirements of the business.

Provides detailed and specific advice regarding the application of their specialism to the organisation's planning and operations.

Actively maintains knowledge in one or more identifiable specialisms.

Recognises and identifies the boundaries of their own specialist knowledge.

Forms, maintains and leads workgroups and individuals to achieve organisational objectives.

Determines and delegates objectives and task responsibilities to individuals or teams — including people management responsibilities as appropriate.

Facilitates workgroups to deliver defined goals and outcomes.

Provides support, guidance and suggestions to workgroups and teams to learn collaborative problem solving and improve their team performance.

Plans and manages the acquisition and deployment of resources to meet specific needs and ongoing demand.

Defines and manages the implementation of resourcing processes and tools.

Advises on available options and customises resourcing approach to meet requirements.

Identifies the communications and relationship needs of stakeholder groups.

Translates communications/stakeholder engagement strategies into specific activities and deliverables.

Facilitates open communication and discussion between stakeholders.

Updates and implements improvements to risk assessment and management methods.

Evaluates the benefits and drawbacks of alternative risk management approaches.

For a full list of duties, please review the job description on the NCIA career site .

About you:

The valuable knowledge and experience that you bring to this role are:

A Master’s degree at a nationally recognised/certified University in a related discipline and 5 years post-related experience. Or a Bachelor’s degree with 8 years post related experience.

Experience in capacity and resource planning within complex service delivery environment.

Experience in governance and process ownership, and continuous improvement activities.

Experience in stakeholder and customer engagement at multiple organisational levels.

Fluency in English, both written and spoken.

What we offer:

Genuinely meaningful work as part of the most successful alliance in history;

5 year contract with competitive tax-free salary and household and children’s allowances;

Privileges for expatriate staff including expatriation and education allowances (where appropriate) and additional home leave;

Excellent private health insurance scheme;

Generous annual leave of 30 days plus official holidays;

NATO Pension Scheme;

Development programs such as professional training, wellbeing, and more.

To learn more about NCIA and our work, please visit our website .

The NCIA prides itself on being an equal opportunity employer. We are committed to fostering an inclusive environment of mutual respect and value uniqueness and differences in gender, gender identity, race, ethnic or cultural origin, age, religion, sexual orientation and physical or neurocognitive ability.

Additional details on the conditions of application can be found via the NCIA career site.