Randstad Digital - Onsite Support Engineer (Mac & Windows)

Beschrijving

Are you the IT expert who seamlessly switches between Mac and Windows, and do you take pride in supporting high-level professionals? At Randstad Digital, we are looking for a driven IT Support Engineer with a strong focus on Mac OS in a corporate environment. In this crucial role, you will be the go-to person for complex technical questions, specifically supporting our Apple community (approx. 200 users) and C-level management. You will have the opportunity to directly impact the efficiency of our IT infrastructure within an innovative, international setting. Your tasks Specialized User Support: Provide second-line IT support to users via phone, email, and in person, focusing on Mac OS (60%) and Windows (40%). Mac OS Expert: Address complex Mac-related inquiries, provide "how-to" training for users, and ensure Apple devices are properly integrated into a corporate (AD-joined) environment. Workstation Management: Install, configure, and maintain workstations (laptops, desktops, printers) and manage system imaging via MS Intune. Meeting Room Support: Provide troubleshooting and support for Logitech meeting room equipment and audio/video setups. Incident Management: Register and document incidents and solutions in ServiceNow, and create concise user guides for common issues. Infrastructure Optimization: Actively contribute to improving IT processes and managing the corporate printer fleet. Your profile Mac OS Specialist: Demonstrable experience supporting Mac OS within a professional corporate context. Broad IT Knowledge: Extensive knowledge of Windows operating systems and Microsoft 365 applications. Problem Solver: Strong analytical and troubleshooting skills to resolve Hardware and software issues efficiently. Communication Skills: Excellent verbal and written communication skills in both Dutch and English. Experience: Proven experience working within a large corporate environment; familiarity with ServiceNow and MS Intune is a significant plus. Soft Skills: A strong team player with great social skills and the ability to provide high-touch support to C-level executives. Our offer Our offer for employees: A personalized salary package: we know that everyone has different needs, so you have the chance to supplement your salary with benefits that you need most today. A car, mobility budget, additional insurance, a leased bike,... The choice is yours thanks to our Flex Income Plan! Personal guidance: we believe in the power of human connections, so we'll assign you a dedicated talent manager who will always have your back. Whether you need support during challenging projects or just a friendly ear to listen, your talent manager is here for you. Career planning and professional development: our learning and development team is here to help you create your dream career. Think of them as your fairy godparents - but with less bibbidi-bobbidi-BOO. Team events: a team that plays together, stays together. From an after work drink to a quiz night, we'll make sure you feel like part of the family. We care, we grow, we recognize: we invest in these 3 pillars in order to build a sustainable career for you. We have lots of initiatives in place to help you stay healthy and happy so that you can take on every challenge that comes your way and feel appreciated. Challenging projects and an entrepreneurial culture: get ready to flex your muscles on some seriously impressive projects. It's like the Olympics, but without the lycra. Learning from peers: as a technical expert, you will be part of our chapters: vibrant communities filled with colleagues who are passionate about a particular area of expertise. Our chapters are all about promoting learning within your area of expertise - in a fun and informal way! Our offer for freelancers: Are you a freelancer? We've thought of you too! We offer a self-billing tool and pay your invoices accurately and on time (30 days). The team of recruiters, account managers, and talent managers is involved in and closely monitors your career. Towards the end of your project, we proactively search for your next challenge and provide the necessary guidance.