Strategic Account Manager - Fitness

Westfield Health Group is home to Westfield Health, High Five Health Promotion and UK Health and Wellbeing, proudly providing holistic health and wellbeing services, and active spaces, to clients across 11 countries. We believe that our people are our strongest asset and live by our values; We care, we’re in it together, we are explorers, we own it. We aim to continue our commitment to creating a workplace where our colleagues feel connected, heard, developed, recognised and supported.

Job Title: Strategic Account Manager - Fitness

Location: Brussels, Belgium

Contract: 12 months fixed term contract

About the role:

The Strategic Account Manager (SAM) drives the success of a major client partnership, a sleek, modern hub of international cooperation. As our SAM you will own the relationship end‑to‑end while leading onsite teams to deliver exceptional service. Blending big‑picture strategy with hands‑on operational leadership, this role ensures flawless delivery, strong commercial performance, and continuous improvement—building a resilient, long‑term partnership grounded in brilliant basics and sustainable growth.

Your responsibilities:

• Lead the strategic direction for the client and translate objectives into clear, measurable delivery plans.

• Build strong, trusted relationships with senior stakeholders and act as the key escalation point.

• Oversee operational performance across all sites, ensuring consistent standards, safety and service quality.

• Develop and support onsite leaders and teams, driving capability, clarity and high performance.

• Monitor financial and operational results, taking action to improve outcomes where needed.

• Ensure governance, regulatory compliance and contractual obligations are met across all operations.

• Identify opportunities for service improvement, innovation and client‑focused growth.

• Drive contract renewals, long‑term planning and commercial success.

• Collaborate effectively with shared services and regional leaders to align delivery and support.

• Use data and insight to inform decisions and embed continuous improvement.

What you’ll bring:

• Proven experience leading strategic client relationships and delivering measurable outcomes.

• Background in fitness, wellbeing or service‑led environments with client‑focused delivery models.

• Strong track record of leading, developing and motivating high‑performing teams.

• Demonstrated ability to balance strategic planning with hands‑on operational execution.

• Commercial acumen with experience managing budgets, performance metrics and financial targets.

• Ability to build trusted relationships with senior stakeholders and influence decision‑making.

• Strong organisational and planning skills across complex, multi‑site operations.

• Evidence of driving continuous improvement, service quality and operational excellence.

• Confident communicator with strong influencing and stakeholder‑management capability.

• Fluent in English, with clear professional communication skills.

Salary, Perks & Benefits:

Salary: up to 7,000EUR per month dependent on experience and skill

Corporate Bonus Scheme

Next steps and support:

If you think you fit the bill, we would love to hear from you!

Please note, while we welcome global talent, we’re currently unable to sponsor work visas.

We are a proud member of inclusive employers and a Disability Confident Committed employer, we value inclusivity and want to make sure our application process is open and accessible to all candidates. Please let us know if you require reasonable adjustments to ensure the recruitment process is as comfortable as possible.