2026-0122 Provision & Sup. for BMD OPSLOOP Voice Services (CTS) BELGIUM - 21 Aug

Deadline Date:  Friday 21 August 2026



Requirement:  Provision and On-Going Support for BMD OPSLOOP Voice Services



Location:  Mons, BELGIUM



Cost Not to Exceed: 2026 BASE: NTE 39,240 EUR 



Period of Performance: 2026 BASE: From September 1, 2026 (tentative) to December 31, 2026, with possibility to exercise the following options:

2027 Option: January 1, 2027 until December 31, 2027.

2028 Option: January 1, 2028 until December 31, 2028.



Required Security Clearance:  NATO COSMIC TOP SECRET 


Please do NOT apply for any NATO contract positions unless you meet ALL the following criteria:

1. Current National or NATO SECRET clearance
2. Nationality of one of the NATO member countries
3. Current work visa for the specific location if applying for an in-country position

Any applications that do NOT meet all the above - and do not CLEARLY show these on the CV - will be deleted.



Introduction

• NATO Digital Workplace Centre (NDWC), part of NCI Agency, provides simple yet innovative solutions that underpin the Digital Transformation of NATO by providing a feature-rich Digital Workplace, which enables NATO staff members to connect, communicate, and collaborate.
• Shared Workspace service area delivers the following user-facing services to NATO Commands, NATO Force structure and Nations in all 32 Allied Nations:
• Printing, scanning and copying services, client frontend provisioning, management, operation and lifecycle across multiple separate networks of different classifications.
• Voice and Video conferencing server backend and frontend devices and rooms, maintenance, management, operation and troubleshooting across multiple separate networks of different classifications.
• AV/VTC service is designed to give value-added auditory and visual experience to the customers and users while doing their consultation sessions or briefings using the latest technology available.
• The services integrate with other services and enable NATO-specific functional applications higher up the software stack. Through several on-going streams of work in Q4'24 and onwards, the services are rapidly evolving from using fully on-premise to a mixture of on-premise and public cloud technologies.

Qualifications

Education

• A Bachelor's degree in Computer Science, Information Technology, or a related field is preferred. Equivalent practical experience and industry certifications will also be considered.

Experience

• Minimum of 3-5 years of experience and strong knowledge of managing OpenScape Alarm Response (OScAR) server, including Cisco Voice Technologies such as Cisco CUCM, Cisco CUBE, and Cisco UCCX, and the ability to diagnose and resolve technical issues and support software and basic associated network related problems.
• Proven experience (3+ years) and knowledge of managing call distribution lists, voice mailboxes, ISDN, and TDM technologies, and troubleshooting on Legacy TDM PABX integration to Cisco Voice Technologies.
• Proven experience (2+ years) and good knowledge of monitoring platforms such as nGeniusOne, CA Performance Management, and CA Spectrum.
• Good knowledge in managing VMware vSphere and VMware vCenter.
• Basic knowledge in JavaScript,  Python , or similar scripting languages.
• Knowledge and experience either working with or being in the military IT capacity specialized on telephony service products (Cisco, legacy PABX, etc.) delivering support of exercises or operations, including knowledge of use case scenarios of telephony service products (Cisco, legacy PABX, OScAR, etc.) in exercise and operations as well as day-to-day operational requirements of military bodies.
• Proficiency in troubleshooting hardware, software, and network issues.
• Knowledge of Active Directory, Group Policy, and Windows Update management.
• Strong communication and interpersonal skills for user support and training.
• Familiarity with IT best practices (ITIL) and tools.
• Experience with IT service management (ITSM) tools.
• Familiarity with IP networking fundamentals related to OScAR servers.

Skills

• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Ability to prioritize tasks and meet deadlines.
• Knowledge of IT security best practices.