Customer Service Specialist EMEA

About the company

As a total solution provider of medical devices and pharmaceutical packaging, Nipro Europe Group Companies is continuously committed to improving patient outcomes and quality of life. We are part of a large global network headed by Nipro Corporation Japan, an industry-leading healthcare company with over 38,000 employees worldwide. Our European headquarters in Mechelen, Belgium covers a wide geographical reach (Europe, Africa, India, the Americas) and is home to Nipro Medical EMEA, Nipro PharmaPackaging International, and the Institute for Medical Practice (iMEP) Belgium.

For Nipro Medical, we are looking for an Customer Service Specialist who is experienced, hands-on, and communicative to join us in our Operation team, based in our EMEA headquarters office in Mechelen, Belgium .

About the role

As Customer Service Specialist you are responsible for organizing, following up and finalizing all shipments and documents of the goods ordered by our customers.

You strive to follow and improve timelines and deadlines where possible and ensure the quality of deliveries and shipping documents.

This requires daily contact with multiple international logistics partners and sites

How you will contribute

Order entry & preparation (40%)

• You are responsible for the preparation and follow-up of the delivery process of the open orders and you coordinate these shipments

• You keep the customer and Sales informed about the status of the shipments and the details of the delivery

Customer Service Communication & Administration (50%)

• You Coordinate the shipments with an accurate follow-up of the necessary documents

• You process Inbounds and Call Off's in an accurate way and within agreed timeframe –

• You take care of the delivery and receipt and you take care of the booking of goods in our local Branches worldwide

• You are the SPOC for your own customer group and will handle both general and specific customer questions about the company’s products & services

• You resolve issues and service related complaints for your customer

Back up (10%)

• You serve as a back-up to your colleagues, within and outside the team to guarantee a seamless service towards our customers

• You advise of anomalies and take corrective actions

What you bring to Nipro

• At least 1 year of experience in shipping documentation, logistics, and/or customs

• Accuracy and precision in administration

• Customer-oriented and commercial attitude

• Strong communication skills

• Fluent in English and French; any other language is a plus

Preferred Skills

• Ability to work under stress and meet deadlines

• Flexibility and adaptability

• Problem-solving skills with a process-oriented approach

• Proactive and initiative-taking

• Team player with a positive attitude, open-minded, and willing to learn and grow

• Strong MS Office skills; experience with SAP is an asset

Why you should apply

• Opportunity to develop and grow in a fast-paced international business setting

• International responsibilities over EMEA into the regional HQ of a stock listed company

• Friendly and dynamic workplace environment

• Working in a growing company requires to take initiative and to work in autonomy

• Work with a purpose: help people to live longer and live better

• Be part of a “Nipro family network” that draws upon talent from around the globe

NIPRO delivers on its purpose to help all people Live Longer. Live Better.

Our purpose is grounded in care, respect, and a deep commitment to the well-being of every life we touch—patients, partners, and team members. We believe that every colleague at NIPRO plays a vital role in our mission: to push innovation forward, improve patient outcomes, and make world-class healthcare accessible to all.

Respect is active and essential at NIPRO - it is our way of working, thinking, and growing together. We promote an environment where people feel safe to contribute, constructive ideas flow freely, and every person is treated with dignity.