Officer, HR Business Improvement, Brussels

1. SUMMARY 

Within NATO’s International Staff (IS), the NATO Human Resources (NHR) Office is comprised of five pillars: Talent Management; HR Services; NATO-wide HR Policy and Strategy Coordination; Organisational Design and Development and the HR Digital Services.
The Officer, HR Business Improvement leads the design and delivery of change management initiatives related to HR transformation and process improvement, to ensure closer alignment of HR operations with Organizational objectives.  Within this context, they research and recommend the best use of available or future technologies and systems.

2. QUALIFICATIONS AND EXPERIENCE

The incumbent must: 
•  possess a university degree in Business Management, Information Systems or other relevant discipline; 
•  have at least 5 years’ experience in managing change, ideally in an international organisation or a multicultural environment; 
•   be familiar with ICT systems, office software packages, and their application to enable human resource services through technology; and
•   possess the following minimum levels of NATO’s official languages (English/French): V (“Advanced”) in one; II (“Elementary”) in the other.

The following would be considered an advantage: 
•  working knowledge of software applications, in particular collaborative tools, tasking tools and solutions, including techniques for retrieving, processing and presenting information;
•  experience in the NATO operating environment & related knowledge of NATO structure, practices & business processes.

3. MAIN ACCOUNTABILITIES 

Project Management: Initiate, plan and lead end-to-end project execution related to NHR business improvement initiatives enhancing operational efficiency, resilience and business continuity. Contribute to risk assessments and mitigations. Develop and support change management initiatives.

Expertise Development: Keep abreast of the developments in the area of HR tools and technologies, as well as processes, to modernise the NHR ways of working. Provide suggestions on how to leverage the existing tools, processes and procedures to increase NHR operational efficiency. Document existing NHR workflows and processes to identify inefficiencies and risks,

Stakeholder Management: Coordinate and build strong partnerships with relevant stakeholders to successfully drive outcomes. Provide regular updates and feedback to stakeholder to promote efficient information management across NHR sections.

Information Management: Share best practices in terms of updated, clear and easily accessible HR Information and Knowledge Management. Produce and present relevant reports and statistics.

Perform any other related duty as assigned.

4. INTERRELATIONS

Reporting Line: The Officer, HR Business Improvement reports directly to the Deputy Director, NHR. 
Interactions: The incumbent will work closely with NHR, mainly developing partnerships with all subject-matter experts across NHR and Information and Communication Technology Management (ICTM) members.

Direct reports: N/A
Indirect reports: N/A

5. COMPETENCIES 

The incumbent must demonstrate: 
•     Achievement: works to meet standards.
•     Analytical Thinking: sees multiple relationships.
•     Clarity and Accuracy: checks own work.
•     Conceptual Thinking: applies learned concepts.
•     Customer Service Orientation: takes personal responsibility for correcting problems.
•     Empathy: is open to others’ perspectives.
•     Impact and Influence: takes multiple actions to persuade.
•     Initiative: is decisive in a time-sensitive situation.
•     Teamwork: solicits inputs and encourages others. 
6. CONTRACT  Contract to be offered to the successful applicant (if non-seconded): Definite duration contract of three years; possibility of renewal for up to 3 years.  Contract clause applicable: This post is required for a limited period to support a project.  As employment in this post is of limited duration, the successful applicant will be offered a definite duration con tract of 3 years’ duration , which may be renewed for a period of up to 3 years if required to support this project. If the successful applicant is seconded from the national administration of one of NATO’s member States, a 3 years definite duration contract will be offered, which may be renewed for a period of up to 3 years if requir ed to support this project, and subject also to the agreement of the national authority concerned. Serving staff will be offered a contract in accordance with the NATO Civilian Personnel Regulations.   NOTE: Irrespective of previous qualifications and experience, candidates for twin-graded posts will be appointed at the lower grade. Advancement to the higher grade is not automatic, and will not normally take place during the first three years of service in the post. Under specific circumstances, serving staff members may be appointed directly to the higher grade, and a period of three years might be reduced by up to twenty four months for external candidates.  These circumstances are described in the IS directive on twin-graded posts. 

7. USEFUL INFORMATION REGARDING APPLICATION AND RECRUITMENT PROCESS

Please note that we can only accept applications from nationals of NATO member countries. Applications must be submitted using e-recruitment system, as applicable:

For NATO civilian staff members only: please apply via the internal recruitment portal ( link ); For all other applications:

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When submitting your application, please ensure that your Taleo Candidate Profile is updated and that your CV is correctly uploaded in the Taleo attachments section.

More information about the recruitment process and conditions of employment, can be found at our website (

Appointment will be subject to receipt of a security clearance (provided by the national Authorities of the selected candidate), approval of the candidate’s medical file by the NATO Medical Adviser, verification of your study(ies) and work experience, and the successful completion of the accreditation and notification process by the relevant authorities.

NATO will not accept any phase of the recruitment and selection prepared, in whole or in part, by means of reference documents without proper quotes (plagiarism), or any tools available on internet, including but not limited to translation facilities, or generative artificial-intelligence (AI) tools. NATO reserves the right to screen applications to identify the use of such tools. All applications prepared, in whole or in part, by means of such tools will be rejected without further consideration, and NATO reserves the right to take further steps in such cases as appropriate.

8. ADDITIONAL INFORMATION

NATO is committed to diversity and inclusion, and strives to provide equal access to employment, advancement and retention, independent of gender, age, nationality, ethnic origin, religion or belief, cultural background, sexual orientation, and disability. NATO welcomes applications of nationals from all member Nations, and strongly encourages women to apply.

NATO is committed to fostering an inclusive and accessible working environment, where all candidates living with disabilities can fully participate in the recruitment and selection process. If you require reasonable accommodation, please inform us during your selection process.

Candidates will be required to provide documented medical evidence to support their request for accommodation.

Building Integrity is a key element of NATO’s core tasks. As an employer, NATO values commitment to the principles of integrity, transparency and accountability in accordance with international norms and practices established for the defence and related security sector. Selected candidates are expected to be role models of integrity, and to promote good governance through ongoing efforts in their work.

Due to the broad interest in NATO and the large number of potential candidates, telephone or e-mail enquiries cannot be dealt with.

Applicants who are not successful in this competition may be offered an appointment to another post of a similar nature, albeit at the same or a lower grade, provided they meet the necessary requirements.

The nature of this position may require the staff member at times to be called upon to travel for work and/or to work outside normal office hours.

The organization offers several work-life policies including Teleworking and Flexible Working arrangements (Flexitime) subject to business requirements.

Please note that the International Staff at NATO Headquarters in Brussels, Belgium is a non-smoking environment.

For information about the NATO Single Salary Scale (Grading, Allowances, etc.) please visit our  website . Detailed data is available under the Salary and Benefits tab.

NATO does not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. For more info please click here .