Client service manager support (M/F)

We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. The Client Advisor builds relationships with Burberrys new and existing clients, delivering a personalised and elevated experience with commercial success.
Reporting to the store management, the Client advisor will inspire our clients by conveying passion for the brand, fashion and luxury products.
As an expert in client engagement and service, the client advisor demonstrates a high level of knowledge in styling and selling.

SERVICE AND SALES

Provide a luxury service and demonstrate knowledge and expertise in product, fashion and styling
Be efficient in following-up and delivering after-sales services to our clients
Contribute to the daily operations of the store, by maintaining high luxury standards in both front and back of house, including appropriate level of product and replenishment, support with inventory management, markdowns and stockroom maintenance when required
Use visual techniques to maintain visual standards according to Burberry guidelines
Foster team work and a positive work climate
Work by appointment to provide a personalised service and build relationships with our clients to promote loyalty and incremental purchases.
Experience in working as part of a team
Fluent in local language; English proficiency is desirable
Other language knowledge is desirable
Enjoys being part of a team
Detail-oriented and creative with a passion for selling
Service targets (Guest Experience, Net promoter score)
Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.