Team Leader Customer Service (m/f/d)
Vast
Monizze
About Monizze We are on a mission to help employers support the well-being and engagement of their people. From our roots in electronic meal, eco, and gift vouchers, we’ve evolved into a comprehensive Reward Management System, offering smart, flexible, and human-centred salary solutions.
To keep scaling smartly and securely, we’re strengthening our Customer Care team with a Team Leader who combines innovation thinking, analytical precision, and a love for client satisfaction
Homeworking flexibility with days of remote work and a monthly allowance to make it comfy
- ##Belgian roots, mindset & attitude: a cool and informal atmosphere – one of the best things since waffles
- ##Your growth is our growth: unlimited learning opportunities (languages, personal growth, hard skills,...)
- ##Homeworking opportunities and overall flexibility
- ##As Customer Care Team Lead, you are responsible for managing the Customer Care team, which serves as the first point of contact for all our customers. In addition, you develop your team and propose continuous process improvements based on feedback from customers and colleagues.
Team Leadership • Coach, motivate, and support team members so they can deliver the best possible service. • Define and monitor team goals and KPIs together. • Evaluate and develop team members’ competencies. • Propose data-driven solutions focused on customer satisfaction.
- Create and regularly update manuals, training materials, and tools. • Internal Collaboration • Act as a link between the Customer Care team and other departments (sales, marketing, Customer Obsession, IT & product) regarding the team’s operational needs. • Communicate expectations and priorities clearly, backed by data.
- Reporting & Analysis • Collect and analyze data on customer satisfaction, KPIs, and service quality. • Provide regular reports to management on the team’s performance, successes, and challenges.
Trilingual in english, dutch and french
- Salesforce).
- Ability to manage multiple projects and priorities simultaneously.
- Complaint management focused on customer satisfaction.
- You have a data-driven mindset of continuous improvement.
- You naturally communicate transparently with your teams to help them grow in their careers.
Vacature geplaatst op 2 maanden geleden
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