ICT-Support Engineer

A NATO site in Mons needs a user support technician to cover a short-term absence.
It is the hands-on end of IT: the computing, printing and network devices people actually use, kept
installed, configured and working.
What you would be doing
Installing, maintaining and operating the full range of computing, printing and network
devices behind office automation services.
Installing and configuring COTS software on networked and standalone workstations, and network
client software on LAN workstations.
Configuring local server software and special peripheral devices.
Creating, maintaining and troubleshooting user access on static and mobile devices.
Working with organisational units in Active Directory and Group Policy.
Executing support requests and work orders, and preparing software packages for automatic
deployment.
Contributing to IT security compliance and remediation, and to the incident, change,
configuration and asset management processes through the ITSM toolkit.
What they are looking for
CompTIA A+ or Microsoft Certified IT Professional.
Proven hands-on experience with Microsoft System Center Configuration Manager.
Proven experience with Active Directory objects, user accounts and permissions.
Three years in a CIS environment, three years supporting IT users, desktop hardware and
software, and three years in an IT administration role.
A good working knowledge of PC capabilities and deployment, current operating systems and
office automation software.
Practical detail

• Mons, Belgium — full time on site , regular office hours.
• 28 September to 31 December 2026, 425 hours in total.
• Graded at the equivalent of NATO G10.
• You must hold a valid clearance and be a citizen of a NATO member country with the right to

If you are the person colleagues come to when a device will not behave, and you would rather
fix it than escalate it, this is a straightforward and useful one.