Customer operations specialist logistics | Zaventem | ENG

You will interact directly with customers, sales managers, logistics operations, technical teams, etc.

Your tasks:

-You respond to requests, solve issues and ensure a great customer experience.
-You manage the entire sales order process operations for the EMEA region.
-You handle the entire cycle including organizing transport and logistical aspects, liaising between different departments, service providers and providing on-time information to customer .
-You ensure that all the movements from the production and storage sites are made with correct documentation and declarations.
-You liase with sales, product marketing and supply chain departments to align on terms and conditions, product availability, prices, credit limits, payment terms etc.
-You process customer complaints and collaborate with responsible departments.
-You process documentation requests after sales.

Profiel

- You have a Bachelor’s degree in Business Administration, Logistics Management, Marketing, Sales etc. or equivalent experience.
- You have experience in customer service with strong a background of at least 5 years in the chemical industry.
- You have knowledge of Export processes.
- You have a very good knowledge of English.
- You have experience working with SAP.
- You are meticulous in your work and have a can-do attitude
- You are a team player and have good communication & interpersonal skills.
- You have a structured way of working, keep track of multiple orders in different stages, keep all stakeholders in the loop and anticipate on issues that might arise.

Aanbod

The company offers a salary conform the markets.
You get meal vouchers of €8 and premiums.

Interested? Apply online now!