Client Relationship Manager (Project Portfolio and...

Every big service programme needs one person the customer actually calls. This is that person.

You would be the account manager for a multinational defence organisation's service portfolio in Brussels, Belgium — the primary interface for service discussions, strategic engagement and escalation, with project managers holding the operational detail underneath you.

What you would be doing

• Owning the business intake and watching price proposals through their development
• Managing and communicating progress on every request to the sponsors who paid for it, right through the life of the project
• Sitting in the regular review meetings on programme and change status
• Running the highlight reporting process, including project closure, and making sure the reports actually go out on time
• Coordinating with the customer so purchase orders arrive when they should
• Working with finance so invoices go out against what was agreed
• Holding the relationships — sponsors and internal stakeholders alike — and resolving issues before they become escalations
• Answering sponsor and customer requests, making sure each lands with the right people and gets a timely reply

What you would bring

• An MSc or BSc in a related subject with five years of related experience — or, exceptionally, a lower qualification with demonstrable ability, relevant experience, or operational military service
• Real working knowledge of project and service management in a comparable organisation
• Project management and in-service support planning in a business or military setting
• Experience across the development or acquisition, delivery and sustainment of major command and control systems or programmes
• Preparing and promoting service proposals, and seeing them through
• Proven customer relationship management
• Communication that stands up in a briefing room and on paper — clear, concise reports
• Confident with Microsoft Office and planning tools

Nice to have

• Account management in a business or military organisation with defence relevance

Why this one is worth a look

It is a genuinely senior customer-facing seat: you would own the relationship rather than report into someone who does.