Maître d'Hôtel (H/F/X)

Company Description

We are looking for a full-time “waiter” to join the team at the Mövenpick Brussels Airport Zaventem hotel. Do you enjoy welcoming guests and helping them enjoy a wonderful F&B experience? Then this job is perfect for you!

Job Description

•    Greet and assist guests upon arrival, ensuring a warm and professional welcome.
•    Assign tables and follow up on reservations and special guest requests.
•    Coordinate and supervise restaurant service during breakfast, lunch, dinner, and events.
•    Assigning tasks to the dining room staff and preparing the daily work schedule.
•    Ensuring accurate, efficient, and attentive service in accordance with the hotel’s standards.
•    Briefing and coaching waitstaff and other employees.
•    Ensuring proper mise-en-place and overseeing the dining room, tables, buffet, and service.
•    Collaborating with the kitchen and other F&B departments to ensure smooth service.
•    Monitoring the quality of food, beverages, and service, and communicating with the kitchen as needed.
•    Handling guest questions, comments, and complaints in a customer-focused and professional manner.
•    Identify commercial opportunities, such as suggestions for dishes, wines, and other hotel services.
•    Ensure hygiene, food safety, order, and cleanliness in accordance with applicable procedures.
•    Check supplies, tableware, glassware, cutlery, and other essentials.
•    Monitor inventory and report shortages or damage.
•    Mentor and train new employees and interns.
•    Place necessary orders.

•    Serve as the point of contact for guests during service and act as a representative of the hotel.
•    Oversee VIP guests, groups, business dinners, parties, and other special occasions.

Qualifications

Your experience and skills include:
Ability to analyze customer needs and maintain a professional demeanor in all circumstances
Strong interpersonal communication skills and the ability to manage conflicts
Ability to work in a dynamic and challenging environment
Ability to work as part of a team

Additional Information

Permanent contract with a mix of evening and weekend shifts.
A fun and dynamic work environment.
A great and motivated team.
A pleasant work atmosphere and fair pay.