Customer Lifecycle Management - Junior Officer - Luxembourg

At Advanzia Bank, we help our customers get the most out of their credit card experience. As a Junior Customer Lifecycle Officer, you'll join a data-driven team that shapes how our customers discover, activate and use our products - and how we keep them engaged over time. This is an ideal role for someone starting out in marketing, product or analytics who wants hands-on experience in customer communication, campaign management and commercial optimisation. This opportunity is a full-time CDI contract. About the job | Your responsibilities Support the development and optimisation of lifecycle campaigns that drive card activation, usage and retention Work with our Customer Lifecycle Platform and help ensure campaigns run smoothly Draft and update customer communication across various channels Collaborate with the Product team on cross-sell activities Analyse performance data and contribute to regular reporting (SQL and Excel) Help refine internal processes together with IT, Digital Marketing and Customer Relations Coordinate with external partners such as insurance partners and service providers About you | Your background, skills and personality A bachelor's degree in business, marketing, business informatics, or a related field - or equivalent professional experience Some initial experience with marketing campaigns (online, phone, print) Strong analytical skills and ease with numbers or large datasets Ideally, first exposure to the financial sector or consumer lending Solid knowledge of Microsoft Office tools (especially Word, Excel and PowerPoint) Creativity in designing campaigns and customer communication Strong verbal and written communication skills A proactive and well-organised working style Adaptability and flexibility to perform effectively in a fast-paced environment Ability to collaborate with different teams and manage shifting priorities Fluency in English; knowledge of another European language is an asset (German, French, Spanish or Italian) About Advanzia Advanzia Bank's mission is to make finance easier and more inclusive by offering simple, smart and user-friendly payment and credit solutions that provide financial flexibility and deliver added value for our customers. Our way of working is guided by responsible lending, open communication and teamwork in cooperation with employees, business partners and customers. At Advanzia, we are committed to equal opportunities and embrace diversity as a driving force behind our success. We offer challenging projects in a dynamic, fast-paced environment, along with numerous opportunities for training and development, and a performance-driven bonus structure. Our benefits package includes Pluxee lunch vouchers, employee travel insurance, preferential rates on Advanzia products, as well as transportation and wellness allowances. Our zerocarbon ...

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