Head of Claims (F/M)

About the Company
Our client is a fast-growing international non-life insurance company in Belgium. Operating across several EU markets, the company offers a diversified range of BtoB insurance lines through strong local partnerships. With a culture grounded in agility, collaboration, and accountability, the company is now looking for an experienced Head of Claims to lead its claims operations and drive best-in-class service across its European footprint.​
Role Overview
The Head of Claims will lead the end-to-end claims management function across the company’s European markets. This is a strategic and operational leadership position responsible for enhancing claims handling efficiency, governance, and customer experience while ensuring compliance with company protocols and regulatory frameworks.
You will play a key role in shaping the claims strategy, overseeing operational claims performance and fostering a culture of customer-centric decision-making.

Key Responsibilities

• Develop and implement a clear claims strategy focused on operational excellence, efficient processing, and superior customer outcomes.
• Oversee claims governance frameworks, reserving practices, and financial controls in alignment with Solvency II regulations.
• Establish robust claims data analytics and reporting mechanisms for performance monitoring and loss forecasting.
• Build and mentor a small but high-performing claims team in Belgium and coordinate local claims handling partners across Europe.
• Represent the company in regulatory and market-facing forums, ensuring high standards of compliance and reputation.
• Collaborate closely with underwriting, operations, and systems teams to improve claims automation and process integration.

Candidate Profile

• Minimum 10 years of experience in non-life claims, with at least 5 years in a leadership capacity within a European insurance environment.
• In-depth knowledge of claims operations, EEA regulatory frameworks, and technical insurance principles.
• Proven experience designing and implementing claims strategies in multi-country contexts.
• Strong analytical and communication skills, with fluency in English and either French or Dutch (additional European languages are a plus).
• Empathetic leadership style with a hands-on, structured, and customer-focused mindset.
• Bachelor's or Master’s degree in economics, law, business, or insurance management.

What you can expect
A dynamic and entrepreneurial environment where your impact is visible.
Competitive remuneration with performance-based incentives.
Broad exposure to European insurance markets within a collaborative leadership team.
Flexible working model (hybrid office/home).
Opportunities for professional development and international networking.

If you are interested in this position, please send your application to Xavier Jacquet. Your application will be treated with full confidentiality.