Wellness Concierge

Our future Wellness Concierge will join our esteemed Spa department at Corinthia Brussels. As a Wellness Concierge, you are the first and lasting impression of the wellness experience, guiding guests through every stage of their journey with warmth, precision, and discretion.

You oversee reservations, guest communication, operational coordination, and wellness flow while ensuring every interaction feels personalized, seamless, and elevated. Beyond reception duties, you act as a true host and ambassador of the spa, anticipating guest needs, curating meaningful experiences, and maintaining the highest standards of luxury hospitality.

DUTIES AND RESPONSIBILITIES

• Welcome guests with professionalism, warmth, elegance, and discretion both in person and over the phone

• Manage spa reservations, treatment scheduling, and guest itineraries efficiently while optimizing operational flow and therapist utilization

• Guide guests through the wellness journey by confidently presenting treatments, thermal experiences, memberships, wellness offerings, and retail products

• Anticipate guest preferences and personalize the experience through thoughtful communication, detailed guest notes, and tailored recommendations

• Coordinate guest arrivals, locker assignments, special requests, VIP amenities, celebrations, and personalized wellness touches

• Ensure all reservations and guest profiles are accurately updated within operational systems

• Maintain excellent communication with therapists, hosts, and hotel departments to ensure a seamless guest journey throughout the day

• Monitor the daily operational flow of the spa and adapt priorities according to guest traffic, treatment timing, and business levels

• Proactively support revenue generation through treatment recommendations, wellness upgrades, memberships, retail, and curated spa experiences

• Handle guest concerns, service recovery situations, and special requests with professionalism, empathy, and discretion

• Maintain the highest standards of presentation, organization, confidentiality, and luxury hospitality etiquette at all times

• Support the overall atmosphere of the spa by ensuring reception, lounge, and guest-facing areas remain calm, refined, and welcoming

OTHER INFORMATION

• As the operational flow of the spa evolves throughout the day, flexibility, adaptability, and teamwork are essential within this role

• The above description is not to be regarded as exhaustive. Other tasks and responsibilities of a broadly comparable nature may be added on a temporary or permanent basis, as appropriate

TALENT PROFILE

Experience

• Previous experience within luxury hospitality, wellness, spa, or guest relations environments preferred

• Experience with Forbes or luxury service standards is considered a strong advantage

• Previous experience with spa scheduling or reservation systems is an asset

Skills and Knowledge

• Fluent in English and French or Dutch (additional languages are considered an asset)

• Strong luxury service orientation and guest engagement skills

• Excellent verbal and written communication skills

• Strong organizational abilities and attention to detail

• Ability to multitask and maintain composure in fast-paced operational environments

• Strong operational awareness and ability to prioritize according to business flow

• Confidence in treatment recommendations, wellness storytelling, and retail presentation

• Discretion, emotional intelligence, and polished professional presence

• Team-oriented with a proactive and solution-driven mindset

• Comfortable working with operational systems and digital booking platforms

EDUCATION OR QUALIFICATION

• Hospitality, wellness, guest relations, sales or luxury service background preferred

• Previous spa or hotel operational experience is considered an advantage

At the Corinthia Brussels, we prioritize inclusion, diversity, and the well-being of our team. We believe that every voice matters and strive to create an environment where everyone feels respected and valued. Rest assured, we treat all applications with fairness and without discrimination.

Join us and be part of a team that values your uniqueness and cares about your well-being.