Service Team Leader

Job Description :

As a Service Team Leader you will play a critical role in optimizing field service operations, maintaining strong customer relationships, and driving continuous improvement within the service department. This position offers the opportunity to combine technical expertise with leadership skills, contributing directly to customer satisfaction and operational excellence.

- Lead, mentor, and develop a team of service engineers, fostering a culture of high performance and continuous improvement.
- Plan, schedule, and allocate resources for service interventions, including preventive maintenance, corrective maintenance, and emergency repairs.
- Compliance with safety regulations, quality standards, and customer specifications.
- Monitor service performance metrics, analyze trends, and implement corrective actions to improve efficiency and customer satisfaction.
- Act as the primary point of contact for key customer accounts regarding service-related inquiries and escalations.
- Collaborate with sales, project management, and other internal teams to ensure seamless service delivery and customer experience.
- Manage service agreements, warranty claims, and spare parts inventory effectively.
- Identify opportunities for service contract renewals and upselling of additional services.
- Prepare and present regular reports on service team performance, customer feedback, and operational challenges to management.
- Coordinate the Stand-by Service.

Profile / Requirements :

- Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related technical field.
- Minimum 5 years of experience in a field service role within the power or energy industry.
-Proven experience in a leadership or supervisory role, managing a team of technical professionals.
-Strong technical knowledge of power products and systems (e.g., transformers, switchgear, grid automation).
-Excellent problem-solving and analytical skills, with the ability to diagnose and resolve complex technical issues.
-Demonstrated ability to manage customer relationships and ensure high levels of satisfaction.
-Proficiency in project management tools and techniques.
-Fluent in Dutch and English (written and spoken); French is a plus.
-Valid driver's license and willingness to travel frequently within Belgium and occasionally internationally.
-Strong communication, interpersonal, and organizational skills.

About us :

We are a Belgian engineering consulting firm that assists SMEs and large industrial organizations in bringing their innovation and R&D initiatives to life.