Junior Legal - Complains & Mediation Officer (Insurance)

Who we are:

We’re Qover, a leading insurtech scale-up that has raised $70 million.

With an international team of 160+ colleagues based in Brussels, we help companies orchestrate digital embedded insurance experiences.

Since Qover was founded in 2016, our co-founders had a clear vision of the future of insurance: it must be simple, transparent and accessible across borders – a global safety net

We’re well on our way to building that safety net, with a platform that protects millions of users across 32 European countries. We work with top brands like Revolut, Mastercard, BMW, Canyon, Monzo and many others.

Visit our website for more about what we do! 

The role

Our complaint volumes are growing. That's a natural result of scaling our insurance programs, our customer base and our claims activity – and it means our mediation team needs to grow too.

We're looking for a Junior Legal - Complain & Mediation Officer (Insurance) who brings customer service/claim handling expertise and a genuine commitment to fair, empathetic resolution.

You'll sit at an important intersection: working with customers, internal teams, risk carriers and local authorities to ensure complaints are handled well, while feeding insights back into the business to keep improving how we work.

This isn't just a process role. It's one where your judgment, communication skills and insurance industry knowledge will directly shape the quality of service we provide.

What you'll do

• Analyse and manage complaints end-to-end, with expertise, empathy and neutrality
• Liaise with internal teams, risk carriers and local authorities to ensure compliant, timely resolution
• Identify recurring issues across our insurance programs and share clear, actionable recommendations
• Provide insights on mediation best practices and help us sharpen our approach over time
• Collaborate with internal teams to build frameworks that make complaint handling more consistent and efficient

What we're looking for

• Hands-on experience within the insurance industry. A legal background is a plus.
• Strong analytical skills – you can spot patterns, connect the dots and flag what matters
• Excellent written and verbal communication; you're clear, precise and human
• A solid grasp of insurance products and how they work in practice
• Someone who's curious, a strong collaborator and ready to take real ownership of their work
• Someone who's has the sense of responsibility
• Someone who has good prioritisation and organisational skills

Why join us?

We're at a real inflexion point in designing our complaints handling processes and defining the complaints management as a key aspect in terms of programs and partnerships governance.

You'll have a genuine impact here, not just a role in a long chain. We care about doing things right, and the mediation team is central to that.