Terminal Operations Manager - Luxembourg

lux-Airport - Société de l'Aéroport de Luxembourg SA Your next professional destination Working for lux-Airport Do you know Luxembourg airport as a passenger? Would you like to join our team? lux-Airport is the company that operates Luxembourg's national airport. Its main roles are : Providing a safe, high-performance infrastructure for the air transport of passengers and goods Developing the surrounding areas in terms of activities and facilities. Our airport has over 120 direct destinations served by 16 airlines. In 2025, it welcomed some 5.3 million passengers. Moreover, by handling 830,468 tonnes of freight in 2024, Luxembourg Airport ranks among the top freight hubs in Europe. lux-Airport currently employs over 400 people from a wide range of backgrounds and nationalities. The smooth running of our company relies first and foremost on the passion and excellence of our staff. To continue to meet our commitments and move forward with new projects, we are constantly on the lookout for new talent. Why joining us? Working for lux-Airport means working in an exciting and stimulating environment. It also means adopting a mindset that is respectful, committed, conscientious, solutions-oriented and optimistic. In fact, we believe that this approach is the most effective way of fostering personal fulfillment. It also creates a working environment where individuals can develop their full potential and expertise. This perfectly reflects our "Just Culture". Committed to diversity and inclusion, lux-Airport has signed the Lëtzebuerg Diversity Charter and ensures equal opportunities at every stage of the recruitment process. ++++ Our job opportunity Today, we are currently recruiting a Terminal Operations Manager. Reporting to the Head of Terminal Operations, the Terminal Operations Manager is responsible for overseeing the terminal's operations and processes, ensuring the delivery of compliant, efficient, and passenger-focused services while supporting the airport's ongoing development and growth. Your responsibilities *Your daily tasks Managing terminal operations to ensure optimal passenger flow and operational readiness, in collaboration with the Terminal Operations teams (Supervisors, Terminal Operations Assistants, Infodesk and Kiss & Fly) as well as internal and external stakeholders. Ensuring regulatory compliance, maintaining the associated documentation, and preparing for emergency situations, including obligations related to Passengers with Reduced Mobility (PRM), security requirements, and adherence to operational procedures. Acting as the operational lead during disruptions and crisis situations. Managing and optimizing terminal operational systems and processes (e.g. Flight Information Display System (FIDS), Common Use Terminal Equipment (CUTE), Entry/Exit System (EES), Customer Relationship Management (CRM), Disruption Events, Check-in Development and Strategy), while ensuring appropriate governance, performance monitoring, contract and Service Level Agreement (SLA) management, and continuous improvement. Leading and developing the Terminal Operations teams by ensuring effective workforce planning, task allocation, skills development, and compliance with lux-Airport's organizational standards and values. Establishing and maintaining strong operational partnerships with airlines, ground handling agents, border police, customs authorities, and government agencies to ensure seamless coordination, effective decision-making, and an outstanding passenger experience. *Your other missions Participating in inclusion initiatives (e.g. Hidden Disabilities Sunflower project, for people with invisible disabilities). Participating in the integration of new employees Participating in waste sorting and energy saving through responsible behavior Actively contributing to the development of a strong Safety and Security culture by reporting any hazardous situations, occurrences, or incidents to prevent their occurrence and/or recurrence, in accordance with the principles of Just Culture -- The required profile Studies / training Bachelor's degree in aviation management, business administration, operations management, or equivalent relevant experience. -- Experience Minimum 5 years of experience in an airport, airline, ground handling, or large-scale operational environment Previous experience in a supervisory or managerial role within a multi-stakeholder operational environment -- Skills and knowledge required *IT Tools Mandatory: Microsoft Office suite Internal operating system *Languages Mandatory: French: fluent spoken and written (C1 minimum) English: fluent spoken and written (C1 minimum) *Know-how and interpersonal skills specific to the job Strong understanding of airport operational processes Ability to work effectively in a fast-paced and dynamic environment Excellent problem-solving and decision-making skills Knowledge of regulations related to passengers with reduced mobility (PRM) and passenger experience standards Experience with operational systems such as FIDS, CUTE, CRM, and border management systems Experience with Safety Management Systems (SMS) and emergency response coordination *Other Valid permanent B driving licence *Important note on working hours - please apply with full knowledge of the facts The work is carried out in shifts (Work Organization Plan), including night shifts, weekends, and public holidays, seven days a week. ++++ Our offer A compensation based on a salary scale, plus fringe benefits A chance to work for a prestigious, stable and growing Luxembourg company with an international dimension. ++++ Note regarding th...

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