Account Manager

Our Global Structure

Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team.

Deliveroo is on a mission to be the definitive food company. We want to be the platform that people turn to whenever they think about food. We continue to operate in a competitive marketplace but have achieved so much over the past year, including growth in our Grocery, Editions, Signature & Plus businesses.

We continue to innovate and challenge ourselves on what we should deliver next to achieve our mission. We are investing and building teams to help us launch new products. It's an exciting time to join and while we have made great progress, we are just getting started!

The role

You will report to the Head of Restaurants Unit. Your role as the Account Manager is to liaise between Deliveroo and our key restaurant partners in Belgium.
You will work onsite from our offices in Brussels and also be on the road visiting your portfolio of partners.

Your role will include:

• Developing and managing long term strategic partnerships with around 30-40 national restaurant brands

• Ensuring delivery of tailored partner specific projects to fulfil agreed goals from inception to implementation

• Monitoring and analysing performance of partner specific KPIs, preparing and presenting partner performance review meetings with senior stakeholders

• Increasing revenue from existing accounts by consulting on best practice and developing partner strategies

• Working cross functionally within the business to optimise partnerships, leading all aspects internally and externally

• Manage the relationship with a large number of restaurant partners in order to ensure a win-win collaboration all over Belgium.

Requirements

• You will be passionate about food, love restaurants and are highly methodical with a strong sense of the commercial side of a business.

• 2 years + of Account management experience

• Good knowledge of the restaurant industry

• Commercial: You know how to negotiate, anticipate sales discussions, and maintain a quality portfolio (contractual discussions, negotiations to set up sales tools, etc.).

• Analytical - able to analyse data to improve performance for our store partners

• You love being out in the field, and you're involved in everything that's operational in your area.

• Customer-centric - focused on our customers. Use quantitative and qualitative data to build a service that is operationally excellent for our customers.

• Native or fluent in Dutch with a good understanding of French + English

Benefits

• Become a key member of a fast-growing, exciting start up changing the food delivery landscape

• Work with people who love what they do every day

• A market-based salary

• A Macbook, fee for telephone costs, Health insurance (Alan), company car, meal vouchers

• Fee for sport activities

• Lots of delicious food!

We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is love for (most) food and a desire to be part of one of the fastest growing start ups around.

Diversity, Equity and Inclusion

We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief.

If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience.

If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!

Beware of recruitment scams: DASH Brands will never ask you to pay money or share sensitive financial information during hiring — learn more about DASH Brands' legitimate recruiting process at careersatdoordash.com/recruitment-scam-awareness .