Internship Guest Relations (m/f/d) - nhow Brussels Bloom

Beschrijving

Are you a fan of unconventional lifestyles and distinctive design? Become part of the nhow brand, with hotels inspired by their destination's vibe, becoming a distinctive, ground-breaking and iconic hub in key destinations across Europe and Latin America.

Work in a fresh, thought-provoking universe conceived to stimulate the senses while immersed in a spectacular, avant-garde environment.

Join a team with a Millennial and Gen Z mindset, eager to live story-worthy experiences and ready to inspire you to create your own.

What's in it for you (spoiler: a lot!)

In this position you are working for Minor Hotels, a professional international hotel chain with a dynamic and friendly vibe.
We understand that people make the difference, and this is conveyed in our excellent working conditions:

• Welcome @ work programme: enjoy a free night stay and experience the hotel as a guest
• For students outside Belgium a compensation of €750 net per month.
• Free online & offline training organized by our own Minor Hotels University Northern Europe.
• Employee rates starting from € 36 in all our hotels worldwide, 30% discount in the F&B outlets, and Friends & Family discount up to 25%. Various discounts in (web)shops.
• Holiday parties.
• The opportunity to grow within our company worldwide after graduation.

What part will you play in creating the unforgettable?


As a Guest Relations Intern , you play a key role in creating an exceptional and memorable experience for all our guests. You are one of the warmest and most visible representatives of the hotel, ensuring that every guest feels welcomed, valued, and well taken care of from the moment they arrive.


Together with the Guest Relations Team, you support the smooth coordination of guest requests, personalized services, and the communication of all relevant information to the different departments in the hotel. A crucial part of your role is enhancing guest satisfaction and contributing to positive reviews and repeat visits. With your excellent communication skills and natural sense of hospitality, you help ensure that guests leave nhow Brussels with a smile-and look forward to returning.



Associated tasks include:
• Welcoming guests upon arrival and offering personalized assistance throughout their stay.
• Supporting the handling and follow-up of special requests, VIP arrivals, and amenities.
• Assisting with preparing welcome notes, rooming lists, and guest profiles in the system.
• Conducting hotel tours and providing guests with information about facilities, services, and the local area.
• Ensuring that all guest preferences and feedback are clearly communicated to the relevant departments.
• Helping resolve guest issues or complaints by finding quick, effective, and guest-oriented solutions, always in consultation with your supervisor.
• Maintaining guest records and ensuring all information is accurately entered into the system.
• Supporting the coordination between Front Office, Housekeeping, Food & Beverage, and other teams to guarantee a seamless guest experience.


In this role, you contribute to a welcoming atmosphere, strong internal cooperation, and the unforgettable guest experiences that nhow Brussels is known for.



What makes you the perfect fit for this bold journey?

• You make contact easily, are friendly, and are good on the phone.
• You also know how to communicate well with our guests and relations face-to-face.
• You are stress-resistant, you are flexible
• You have a high level in English
• You have commercial insight and are alert to signals from the market and you respond commercially to the wishes of the customer.
• You are negotiating, creative, and approach the customer with persuasiveness.
• For this internship, you must be available for minimum 3 months.
• You are a student and can sign an agreement with your school
• This position is only available to students completing a compulsory internship as part of their studies

Are you looking for a new challenge? Apply now!


Minor Hotels Europe & Americas is dedicated to fostering an inclusive working environment where every individual is valued and equally encouraged. We warmly welcome individuals from all backgrounds and abilities.