HELP DESK AGENT I

About Atos Group

Atos Group is a global leader in digital transformation with c. 63,000 employees and annual revenue of c. €8 billion, operating in 61 countries under two brands — Atos for services and Eviden for products. European number one in cybersecurity, cloud and high performance computing, Atos Group is committed to a secure and decarbonized future and provides tailored AI-powered, end-to-end solutions for all industries. Atos Group is the brand under which Atos SE (Societas Europaea) operates. Atos SE is listed on Euronext Paris.

The purpose of Atos Group is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.

Help Desk Agent (Part-Time) – Dutch Speaking

About the Role

We are looking for a Dutch-speaking Help Desk Agent to support our BeNeLux operations on a part-time basis.

This role is ideal for someone seeking a stable, long-term position alongside other professional or personal commitments. The work is primarily focused on coordination, communication, and ticket follow-up rather than hands-on technical troubleshooting.

You will act as the link between customers, engineers, and internal teams, ensuring that interventions are scheduled efficiently and that all stakeholders remain informed throughout the process.

Key Responsibilities

• Handle incoming calls and support tickets via PSM and Salesforce
• Coordinate and schedule engineer interventions with customers
• Serve as the main point of contact between customers, engineers, and internal teams
• Monitor ongoing tickets and ensure timely follow-up
• Manage supplier returns following established procedures
• Prepare and distribute the weekly GUARD on-call schedule
• Provide clear and accurate status updates to all stakeholders
• Maintain accurate records and documentation

Requirements

• Fluent Dutch and good English communication skills
• Strong organizational and coordination abilities
• Comfortable managing multiple tasks and following established processes
• Experience with ticketing systems is helpful but not required
• Basic IT knowledge is a plus, but technical expertise is not necessary
• Reliable, detail-oriented, and customer-focused
• Someone looking for a long-term, stable part-time opportunity

What we offer

• Flexible part-time working arrangements
• A supportive and collaborative team environment
• Structured processes and clear responsibilities
• A stable role with predictable day-to-day activities
• Competitive salary and benefits package
• Hybrid working options and flexibility in how you organize your work
• Access to learning resources and professional development opportunities

Here at Atos, diversity and inclusion are embedded in our DNA. Read more about our commitment to a fair work environment for all.

Atos is a recognized leader in its industry across Environment, Social and Governance (ESG) criteria. Find out more on our CSR commitment. 

Choose your future. Choose Atos.