Internal Experience Specialist

As an Internal Experience Specialist, your primary role is to provide an all-round internal customer experience. You will closely collaborate with our Leadership and Support teams. You will also be a strong liaison with our CSC Support teams and a contact point for visitors internally and externally in the offices.

You will be responsible for several dedicated offices and together with your colleagues you are a national team, ensuring coverage across all BeLux offices.

Principal accountabilities and duties:

Activities for this position may include, but are not limited to, some or all of the following, depending upon office size and market needs:

Internal Customer Experience

• Offering the best possible workspace for your colleagues through
  • Ensuring meeting rooms and offices stay clean and professional, including storage areas
  • Capturing IT, Facilities related issues and provide the necessary communication
  • Collaborate with health and safety officer to be compliant with needs
  • Following fire training and creating the necessary awareness in branches
  • Coordinate evacuation exercise
  • Following EHBO training and creating the necessary awareness in branches
  • Order & follow up on office supplies
  • Follow up on the shared inbox of your team where topics are gathered
• Create a consistent employee experience across the different offices
• Create and follow up on PO numbers
• Reception on demand i.e. when having events, meetings, trainings,…
• Coordinate trainings in the offices in close collaboration with Learning and Development
• Coordinate visits to the offices (national/international colleagues, vendors, external parties…)
• Create consistently awareness around Google Reviews to the offices
• Sending the CLS survey feedback consistently to the sales leadership and other CSC support teams if applicable (domo)

Support Management on events, meetings & incentives

• Local meetings and events
  • A-Z assistance on local meetings and events
  • Prepare presentations such as NYN, Quarterly Presentations, regional Kick Off meetings
  • Organize and coordinate local celebrations i.e. MDM, Anniversaries, Milestones

Local incentives

• • Coordinate local competitions and incentives
  • Coordinate and/or support sales day, recruit day, mix & match day

National Meeting, Events and Incentives

• • Collaborate with the District Operations Specialist on national meetings & events
  • Support on national charity campaigns as well as local charity campaigns
  • Organize and coordinate national special celebrations i.e. Employee Appreciation Day, Christmas party, Earth Day,…
• Prepare visuals for internal and external posts of events, meetings, incentives, …
• Organize and coordinate regional/local clients and candidates events i.e. E&Y breakfast, IM network evening, ..
• Follow up on budgets i.e. motivational budgets, client lunches, …
• Manage local subscriptions and memberships i.e. voka

On- and offboarding internal colleagues (new hires & interns)

• Ensure a 5 star onboarding new hires and interns
• Ensure a professional offboarding to leavers

Internships & Campus recruitment

• Onboard the intern in collaboration with the Support teams
• Coordinate job-fairs and -events, recruitment trainings and partner with field and marketing
• Coordinate sponsorships and partner with field and marketing
• Add students to the database after a job-fair, -event or training

Support field teams

• Create Canva visuals for jobs / candidates
• Offer support to other teams in lower season i.e. summer months where traditionally are less events, meetings, incentives, …

Profile

• You thrive when working with a lot of different colleagues and teams and you feel at home quickly when visiting other offices.
• You are a wizard when it comes to organizing events, meetings, incentives and you have excellent communications skills.
• You are a true problem solver and you communicate hands-on, constructive and/or with flair and humor about IT issues and facility topics to reduce distraction towards our colleagues.
• You are dynamic and flexible and you like the quote "life is like a box of chocolates". Having your day turned out differently due to urgent priority switches sounds excited for you.
• You are a team player and sharing best practices comes to you naturally.
• You take ownership and you take honor in managing the offices to make it a great place to work in at any time.
• You are a relationship-builder and you take pleasure in collaboration with CSC support teams i.e. HR, Real Estate, Facility, Fleet, …
• You have a good knowledge of FR/ENG or DU/ENG and/or you are eager to grow and use different languages. In this role we expect a weekly presence in every assigned offices.
• You are in possession of a drivers license

Robert Half BV en Robert Half Project Sourcing BV verwerken de gegevens van sollicitanten die nodig zijn om de sollicitatieprocedure uit te voeren. Meer informatie over gegevensbescherming, in het bijzonder over uw rechten, vindt u op . Indien u vragen heeft, kan u steeds contact met ons opnemen via Voir email sur roberthalf.com.