Customer Manager

EMAsphere is a fast-growing SaaS scale-up offering a cloud-based performance management platform.We help decision-makers gain clarity and confidence by turning financial and operational data into actionable insights.
With 60 employees and offices in Louvain-la-Neuve, Ghent and Paris, we are growing internationally while keeping a strong people-first culture.

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Job description Why this role matters
As a Customer Manager, you join our Services & Support team for Belgium and play a key role in customer success.
You are much more than an implementer:
you are a trusted partner, helping customers structure their reporting, adopt the solution successfully and continuously improve how they manage their business.
You combine finance expertise, analytical thinking and customer orientation in a role with real impact on both customer satisfaction and company growth.

Your mission
You guide customers through the implementation and evolution of EMAsphere, helping them get the most value from the platform.
You work closely with internal teams to ensure a smooth customer journey, from onboarding to long-term success.

What you will do

Implement & optimize EMAsphere

• Analyse the customer’s current situation and understand their business needs.
• Configure and implement EMAsphere in a way that truly supports decision-making.
• Propose innovative solutions and continuous improvements based on customer context.

Train & support customers

• Train customers to become real  EMAsphere champions .
• Prepare and maintain training materials and documentation.
• Provide functional support when needed and ensure a high-quality customer experience.

Support Sales & partners

• Support the Sales team and partners during the sales process (product positioning, key benefits, demos).
• Help prospects understand how EMAsphere can bring value to their organisation.

Contribute to product evolution

• Share customer feedback and field experience with the Product & Development teams.
• Actively contribute to product improvements and new ideas based on real customer needs.

Profile

• Bachelor’s or Master’s degree in finance, accounting, management reporting or a related field.
• At least 3 years of experience in implementing financial software, management control, reporting or financial analysis.
• Fluent in Dutch and English.
• Strong analytical and problem-solving skills with a structured and logical mindset.
• Comfortable communicating with customers and internal stakeholders.
• Curious, eager to learn and driven by continuous improvement.
• Customer-oriented, team player, but also able to work autonomously.
• A genuine interest in technology and digital tools.
• Bonus: you’re a fun, positive and dynamic colleague ??

Offer From € 3.500 to € 4.500 per month What you will like about working with us

• A fast-growing SaaS scale-up with career development opportunities EMAsphere is a high-potential SaaS scale-up, offering real career development opportunities. Your role has a direct and concrete impact on the company’s growth and customer satisfaction. Continuous training and on-the-job learning are part of our approach.

• Autonomy, trust & impact

We operate based on trust, autonomy and accountability. You have the space to take initiatives, propose ideas and help drive change.

• Two offices, one shared spirit

Work from Ghent and/or Louvain-la-Neuve, depending on your preferences.

• A people-first and collaborative culture

At EMAsphere, performance goes hand in hand with well-being. We foster a human, collaborative and results-oriented culture, where everyone matters and mutual support is a true value.

• An international and dynamic environment

You will evolve in an international, stimulating and constantly changing environment, surrounded by committed and passionate colleagues.

• EMAsport – moving together

Because a healthy mind contributes to a strong team, EMAsport offers a dedicated budget for inter-team sports activities. Padel, squash, badminton… the perfect opportunity to build connections differently.

• Feel good at work – for real

We do our best to make EMAsphere a great place to work

• Join a team as exceptional as you

Join a fun, dynamic and committed team, led by experienced entrepreneurs, where everyone can be themselves and grow in a positive and stimulating environment.