Technical Support & Test Engineer

Basalte ’s founding mission consists in marrying quality design with intuitive, intelligent home automation. This unique combination remains a crucial part of our DNA. We want to keep things simple and elegant, both in form and in function.

If your skills, experience, and qualifications match those in this job overview, do not delay your application.

It all started with an innovative design switch but today we offer so much more: multifunctional design controls, sophisticated speakers, elegant iPad holders, an intelligent home server and even an intelligent remote control. We work closely with integrators, architects and interior designers who are active across the globe in the residential luxury market to make sure our smart home solutions can be integrated seamlessly into the most exclusive villas, apartments, hotels and yachts anywhere in the world.

Your mission is to:

Combine technical support with a strong hands-on approach. You are closely involved in testing, demonstrating and supporting our solutions and act as a technical point of contact for partners and internal teams.

• You build, maintain and manage test and demo setups and have sufficient product knowledge to correctly use, test and demonstrate our solutions.
• You manage the demo stock and demo spaces, ensuring order, structure and readiness of all materials.
• You provide technical support during trade fairs and events, mainly in-house and occasionally internationally, with flexibility in working hours and physical effort.
• You deliver product and technical trainings and act as a technical specialist for customers and partners.
• You advise customers on the use of our high-end home automation solutions and analyse technical questions or issues in order to provide fast, professional and pragmatic solutions.

We expect you to:

• Have a strong hands-on, do-it-yourself mindset and enjoy working practically with technology.
• Work in a structured way and take ownership of materials, setups and follow-up.
• Have a technical background in electricity, audio, video or AV installations; experience as a home automation installer is a plus, especially with hands-on experience in pulling cables, drilling and building installations.
• Not be afraid of physical work and be flexible during trade fairs or events, even when working days are longer.
• Be stress-resistant and able to manage multiple tasks simultaneously.
• Clearly and effectively communicate technical knowledge to customers and colleagues.
• Be a strong communicator, both verbally and in writing.
• Be fluent in English and speak at least two of the following languages fluently: Dutch, French, German and/or Spanish.

What's in it for you:

• A market-based salary complemented by extralegal benefits such as meal vouchers, eco vouchers, hospitalisation insurance, commuting allowance and a collective bonus.
• A company car with charging card or fuel card.
• A flexible remuneration plan including benefits such as bicycle leasing or additional vacation days.
• 32 vacation days.
• A brand-new office building equipped with standing desks, a fruit dispenser, sparkling water from the tap and a wide range of coffee options.
• The necessary support and training to help you succeed in your role. xbpgvfh
• An exciting and varied position in an international environment in the Ghent region.