Service Innovation Engineer

Agfa HealthCare , is a division of the Agfa-Gevaert Group which is headquartered in Mortsel, Belgium and traded on Euronext Brussels (AGFB).　

At Agfa HealthCare, we support healthcare professionals across the globe to transform the delivery of care. Our focus is 100% on providing best-of-suite Imaging IT software solutions that enable secure, effective and sustainable imaging data management.　

From product development to implementation, our unified Enterprise Imaging Platform is purpose-built to reduce complexity, improve productivity and deliver clinical value. We use our proven track record as an innovator, our in-depth medical knowledge and our strategic guidance to help healthcare providers achieve their clinical, operational and business strategies.

As a Service Innovation Manager, you lead the design, standardization, and evolution of service models that ensure our solutions can be successfully delivered, supported, and scaled in real-world environments.

You drive end-to-end service design across the product lifecycle, combining service strategy, operational readiness, and cost modeling with strong delivery leadership.

Location:

• Remote: Belgium

What You'll Do:

• Support the definition of all service requirements for products and features

• Contribute to the design of service delivery models, ensuring solutions can be installed, supported, and maintained efficiently
• Maintain and update service costing and planning tools, including detailed Excel-based models (e.g., WBS structures)
• Prepare service validation and readiness activities, including transition plans, service documentation and knowledge transfer
• Support the definition and maintenance of Customer Acceptance Test Plans for new features and changes
• Collaborate with engineering, product management, and service teams to ensure alignment across the lifecycle
• Help standardize and improve service packages used for quoting and project planning
• Monitor feedback from field implementations and contribute to continuous improvements

Who You Are:

• First experience or strong interest in service design, IT services, or technical delivery environments
• Very strong Excel skills, including:
  • Working with structured templates (e.g., WBS, effort calculations)
  • Updating cost and effort models
  • Managing data consistency and accuracy
• Good understanding of service lifecycle management (e.g. ITIL)
• Solid understanding of modern IT technologies and cloud-based architectures.
• Experience in healthcare or medical software environments
• Good analytical and problem-solving skills
• Strong attention to detail and structured way of working
• Strong written and verbal communication skills in English

Our Values:

• Own It (I do what I say, full accountability for results, finding solutions and Practice ethical and safe behaviors)
• Play as One (Collaborate for a common goal, diverse perspectives. Listen and communicate with respect, support decision for teams’ benefits)
• Move Forward (Embrace change, explore opportunities to innovate, feedback and improve performance, Proactive steps to resolve issues and continuous progress).
• Drive Value (Bold choices to maximize value creation, customer deliver exceptional value, add value to all stakeholders, use data to generate crucial insights and outcomes).

What we offer now and in the future:

• Dynamic global organization with a history of innovation and strong product portfolio.
• Challenging environment combined with a supportive management structure.
• Career development and growth.
• Competitive salary and benefit package.
• Friendly work environment surrounded by dedicated and professional colleagues.

Diversity and Inclusion:

At Agfa, our mission at Agfa is to ensure that everyone belongs. We believe that diversity and inclusion of others promotes a greater feeling of belonging and higher levels of engagement. We know that if we work together, we can do amazing things, and that our differences are what make our company, products, and services great. 

Compensation: At Agfa HealthCare, we offer a thoughtfully designed benefits package that supports your physical, emotional, and financial wellbeing. As you move through the hiring process, we’re happy to provide more details about our compensation programs, including variable and commission compensation opportunities for eligible roles, vacation entitlement, and paid time off.

AI Usage Disclosure: As part of our commitment to transparency, we use artificial intelligence (AI) tools to assist in various stages of our recruitment process, including resume screening, candidate matching, interview scheduling, and communications. These tools are designed to improve efficiency, reduce bias, and enhance candidate experience. All decisions regarding hiring are made by qualified human professionals, and we continuously monitor our AI systems to ensure fairness and compliance with applicable regulations.