Belgium: Telecom UX/UI Expert (REF18)

Client : A leading telecom operator

The assignment is open for English speaking consultants. French and Dutch language and communication skills are a plus.
Candidates without EU work permit are invited to apply, and we would be able to prepare the work permit for admitted applicants.

Mission of the position:

The User Experience/User Interface Design (UX/UI) Expert is actively involved in the short- and medium-term strategy for UX/UI at Telenet, for both sales and service needs.

He/she designs consistent digital experiences and customer-centric interfaces on various platforms, so that those platforms would become customers' preferred channels.

Key Duties & Responsibilities:

1. Define the framework and guidelines in Telenet's Design System and create UX/UI designs according to the guidelines.

Create and optimize end-to-end digital experiences for a wide range of business topics: acquisition, migrations, self-services, entertainment, billing and payment ... on various platforms (mobile, desktop, tablet, Integrated Digital Television (IDTV), Internet of Things (IoT)).

2. Set up and manage a framework with wireframes, visual models, interfaces and prototypes to ensure the quality experience of the Telenet Group brands.

3. Understand customer needs through user research, user testing and analysis of results; translate/implement insights and business requirements into future-proof UX/UI initiatives.

4. Collaborate with (senior) business and technology stakeholders to improve the digital user experience. Support digital stakeholders to transform concepts and branding into a unified digital user experience. 

Act as an advocate for UX/UI and proclaim the value to the business across the company.

5. Drive internal/external stakeholders toward a streamlined UX/UI strategy and Way-of-Working (WoW).

6. Negotiate with existing vendors in the UX/UI domain to get the best possible price.

Monitor the anticipated annual budget in Telenet's UX/UI domain and take necessary actions to maximize efficiency.

Troubleshooting:

Understand customer needs and transform them into UX/UI experiences.

Explore and communicate design concepts through sketches, user flows and wireframes that serve as the basis for high-level prototype development (e.g., user interfaces for web applications).

Design pleasant, useful experiences.

Contribute to Telenet's Design System and keep it up-to-date.

Build with components, monitor and maintain required documentation for reuse for future digital design and development.

What is necessary to be successful in this position:

Minimum requirements necessary when starting in this position:

Bachelor or Master's degree with at least 5 years of experience NL/FR - ENG

An entrepreneurial mentality and a passion for customer focus Adaptability

Communication, collaboration and teamwork Problem solving skills

A user-oriented mentality

Attention to detail

Nice to have - skills that will be developed in the first few months of this position:

Agile and its tools

Experience in the telecom sector

Languages : Fluency in Dutch/French and English

Location : Belgium