GR CUSTOMER EXPERIENCE INTERNSHIP

Beschrijving

In a nutshell


Help shape Gazoo Racing customer experiences across Europe by creating toolkits, best practices and market support. Ready to make an impact? Apply now!



Company Information


Toyota is one of the world's largest automobile manufacturers and a leading global company, founded in 1937. Today, Toyota sells vehicles in 170 countries and employs over 350,000 people worldwide.
At Toyota Motor Europe (TME), with our headquarters based in Brussels, Belgium, around 2,700 colleagues from more than 60 nationalities work together across Europe. We are responsible for the wholesale marketing of Toyota and Lexus vehicles, parts and accessories, and we support Toyota's European R&D, manufacturing, and engineering operations.
We are on an exciting journey as we continue to evolve into a mobility company. Our goal is to create even more value and happiness for our customers through a wide range of mobility solutions.



Your team and your responsibilities


Team/division description


The TME Gazoo Racing (GR) division exists to protect motorsports culture and the authentic racing "Gemba" 現場 = the real place where things happen, using motorsports as a driver for ever-better cars & create customer smiles.


GR Customer Experience team's mission is to provide customers with the opportunity to bring people closer to the real "Gemba" (providing direct access to the people, technology, decisions, and emotions of GR motorsport), while also creating opportunities for current and future drivers to develop and progress.


GR Customer Experience team responsibility is:


1. Develop the Customer Experience Best Practice Manual


Turn best practices into practical implementation guidance for NMSCs.

• Benchmark and consolidate Customer Experience best practices, processes, tools and learnings.

• Develop the HOW section, covering planning, budgeting, customer recruitment, communications, logistics, supplier management, safety, KPI measurement and continuous improvement.

• Create practical guidelines, templates, checklists, process flows and implementation toolkits.

• Structure and maintain these resources within a "Customer Experience Hub" on SharePoint.

2. Support NMSC Implementation & Continuous Improvement


Help European markets implement and promote Customer Experience activities and continuously improve their performance.

• Support markets in applying Best Practice recommendations.

• Monitor implementation progress and maintain regular follow-up.

• Streamline KPI reporting and gather results, customer feedback and lessons learned.

• Use market feedback and insights to improve the experiences, manual, implementation tools and communication assets.

3. Develop Communication & Promotion Toolkits


Provide NMSCs with ready-to-use communication and promotional toolkits to effectively market Motorsport Gemba Experiences.

• Create communication resources that support customer recruitment and maximise participation in Gemba Experiences.

• Collect, prepare and organise communication assets including text, images, videos, presentations, email and social media templates.

• Maintain a central communication library within a "Customer Experience Hub" (SharePoint).

Your Profile

• You are fluent in English (TME's business language)
• You have an interest in cars, motorsports, and the automotive industry
• You enjoy research and are comfortable working with information from different sources
• You are hands on, curious, proactive, and eager to learn
• You can organize information in a clear and structured way
• You love working with Powerpoint, Adobe, combined with the latest AI tools.
• You are comfortable communicating with different stakeholders when required

Starting date: Between November 2026 and January 2027


Duration: 6 months


Confidentiality


Due to business requirement, not all performed projects can be reflected in the internship report. This issue needs to be discussed with candidate/school in advance.


It is mandatory that applicants are students for the entire period of the internship.


We can only accept students with an EEA or Swiss citizenship (not requiring a work permit or visa to be eligible to perform an internship in Belgium)



We offer


We offer a dynamic multicultural work environment with broad opportunities to learn every day and exciting career pathways that help you explore different disciplines or areas of expertise.


Your benefits

• Flexible working hours and hybrid working (homeworking, 10 days from abroad);
• Company restaurant - Warm dishes, salads and desserts daily, including Japanese and traditional Belgian specialties, as well as a vegan/vegetarian option;
• Sport facilities - Tennis, squash, volleyball, football and softball pitches are available at various Toyota sites;
• Team building activities and other personnel related events;
• Programs to support your physical and social well-being.

A truly diverse, equitable and inclusive workplace


At Toyota Motor Europe, we are committed to providing equal employment opportunities for everyone. Our recruitment decisions are based on everyone's skills, experience, and the requirements of the role.
We welcome people of all backgrounds, including different nationalities, sexual orientations, gender identities or expressions, ages, religions, ethnicities, abilities, and other personal characteristics. We do not tolerate discrimination or harassment. We believe that our individual experiences and diverse perspectives are a key strength, helping us learn from one another and grow together.
Together, we can make a positive impact and go beyond the ordinary.
If you need any adjustments or specific support during the recruitment or interview process, for any reason, we encourage you to let your recruiter know. We are happy to help create a process that works for you.