Internship Front Office (m/f/d) - NH Collection Brussels Grand Sablon

Beschrijving

Are you passionate about hospitality and excellence? Join the NH Collection team and work in captivating hotels and resorts in authentic landmark buildings in key destinations across Europe, Latin America, the Middle East, Asia and now Greater China. You will create an eclectic-elegant atmosphere to offer our guests stays driven by extraordinary feelings, paying great attention to stimulating details to create memorable moments. Find your place at NH Collection and experience the joy of making guests feel unique in elegant spaces and rooms to unfold. You will provide them with outstanding service and personalised attention. You will be part of a brand that places extraordinary feelings at the heart of everything it does.

Beyond the ordinary: Your Benefits at NH Collection

In this position you are working for Minor Hotels, a professional international hotel chain with a dynamic and friendly vibe.
We understand that people make the difference, and this is conveyed in our excellent working conditions:

• Welcome @ work programme: enjoy a free night stay and experience the hotel as a guest
• For students outside Belgium a compensation of €750 gross per month.
• Free online & offline training organized by our own Minor Hotels University Northern Europe:.
• Employee rates starting from € 36 in all our hotels worldwide, 30% discount in the F&B outlets, and Friends & Family discount up to 25%. Various discounts in (web)shops.
• Holiday parties.
• The opportunity to grow within our company worldwide after graduation.

Your Day-to-Day at NH Collection


You are one of the key representatives of the hotel as a Front Office Intern.

• Welcome guests warmly and ensure they feel comfortable and valued from arrival to departure.
• Independently handle check-ins and check-outs, including all necessary administrative procedures.
• Maintain ongoing communication with guests, answering questions and offering helpful information.
• Provide guests with recommendations and details about the local area, attractions, and services.
• Learn and apply upselling techniques to promote hotel services and upgrades.
• Assist in handling guest complaints professionally and empathetically, aiming for quick resolution.
• Create a positive team atmosphere by collaborating with colleagues and contributing to a friendly work environment.
• Answer incoming phone calls and direct them appropriately within the hotel.
• Respond to guest emails promptly and professionally, ensuring clear and helpful communication.
• Coordinate with the Food & Beverage and Housekeeping departments to ensure smooth guest service and room readiness.

Excellence begins with you - Your qualities

• You are an approachable person;
• You get energy from working with (international) guests;
• You are accurate and flexible;
• You speak English and French is a plus;
• You always strive for perfect service.

Are you looking for a new challenge? Apply now!


Minor Hotels Europe & Americas is dedicated to fostering an inclusive working environment where every individual is valued and equally encouraged. We warmly welcome individuals from all backgrounds and abilities.