Internship Front Office (m/f/d) - nhow Brussels Bloom

Beschrijving

Are you a fan of unconventional lifestyles and distinctive design? Become part of the nhow brand, with hotels inspired by their destination's vibe, becoming a distinctive, ground-breaking and iconic hub in key destinations across Europe and Latin America.

Work in a fresh, thought-provoking universe conceived to stimulate the senses while immersed in a spectacular, avant-garde environment.

Join a team with a Millennial and Gen Z mindset, eager to live story-worthy experiences and ready to inspire you to create your own.

What's in it for you (spoiler: a lot!)

In this position you are working for Minor Hotels, a professional international hotel chain with a dynamic and friendly vibe.
We understand that people make the difference, and this is conveyed in our excellent working conditions:

• Welcome @ work programme: enjoy a free night stay and experience the hotel as a guest
• For students outside Belgium a compensation of €750 net per month.
• Free online & offline training organized by our own Minor Hotels University Northern Europe.
• Employee rates starting from € 36 in all our hotels worldwide, 30% discount in the F&B outlets, and Friends & Family discount up to 25%. Various discounts in (web)shops.
• Holiday parties.
• The opportunity to grow within our company worldwide after graduation.

What part will you play in creating the unforgettable?


As a Front Office Intern, you are one of the most important representatives of the hotel.

• Welcome guests warmly and ensure they feel comfortable and valued from arrival to departure.
• Independently handle check-ins and check-outs, including all necessary administrative procedures.
• Maintain ongoing communication with guests, answering questions and offering helpful information.
• Provide guests with recommendations and details about the local area, attractions, and services.
• Learn and apply upselling techniques to promote hotel services and upgrades.
• Assist in handling guest complaints professionally and empathetically, aiming for quick resolution.
• Create a positive team atmosphere by collaborating with colleagues and contributing to a friendly work environment.
• Answer incoming phone calls and direct them appropriately within the hotel.
• Respond to guest emails promptly and professionally, ensuring clear and helpful communication.
• Coordinate with the Food & Beverage and Housekeeping departments to ensure smooth guest service and room readiness.

What makes you the perfect fit for this bold journey?

• Flexible and easily adapts to varying schedules and unexpected situations.
• Available for minimum 3 months
• You speak fluently English & French
• Autonomous and capable of taking initiative.
• Comfortable with IT tools and hotel management systems.
• Well-groomed and professionally presented.
• A true 'hospitality artist' with a passion for customer service and the unique nhow experience.
• You are a student and can sign an agreement with your school
• This position is only available to students completing a compulsory internship as part of their studies

Are you looking for a new challenge? Apply now!


Minor Hotels Europe & Americas is dedicated to fostering an inclusive working environment where every individual is valued and equally encouraged. We warmly welcome individuals from all backgrounds and abilities.