Junior IT Monitoring and CMDB System Engineer -C. - Luxembourg

About Proximus NXT Proximus NXT Luxembourg supports all organizations in their digital transformation, by providing holistic ICT & Telecommunication solutions, as well as tailored managed services. With our partners and customers, we co-create opportunities and enable growth in a secure and sustainable manner. As a result of our unique expertise in next-gen IT services, mobile and advanced connectivity, we help our customers achieve their ambitions and realize their vision. Together with them and our partners we implement sovereign and trusted solutions that make people work smarter.- Your mission: Overview: The Junior Monitoring and CMDB System Engineer is an operational role within the Monitoring and CMS squads, supporting monitoring and CMDB tools and applications used across the organization. The Junior Engineer works under the guidance of senior engineers and contributes to daily operations, basic administration tasks, incident investigation, and service support activities. The role focuses on learning, hands-on experience, and progressive responsibility in a secure enterprise environment. This is a hands-on, operations-focused, on-site role. The engineer participates in an on-call rotation (approximately 1 week per month) once sufficiently trained and onboarded. Key Responsibilities: • The Junior Engineer supports the operational team in delivering services as defined in the Service Catalog. • Activities are performed under supervision and progressively expanded as skills and confidence grow. • Typical activities include: • Incident, problem, and change ticket resolution within defined SLAs • Escalation of complex issues to vendors and coordination of vendor support • Administration of Key Management Services (KMS) and associated HSM platforms • Execution of operational tasks based on Standard Operating Procedures (SOPs) • Creation, maintenance, and continuous improvement of operational documentation • Participation in Problem Management, both proactive and reactive • Identification of process improvements and automation opportunities • Collaboration at squad level with architects, developers, service owners, and stakeholders • Contribution to service evolution, KPIs, and operational excellence initiatives • Participation in 24/7 on-call service rotation Your profile: Required Skills & Experience: • You have initial professional experience (0-2 years) in one or more of the following areas: • Linux system administration • System engineering • IT operations • Configuration Management • Monitoring • Basic to intermediate knowledge of Linux operating systems in an enterprise environment. • Understanding of IT concepts, such as: • Observability and Monitoring • Configuration Management Database • Familiarity with enterprise IT environments and tools, such as: • Service Now • Jump hosts / bastion environments • CMDB or asset management tools • Monitoring and logging systems (e.g. Prometheus/Grafana, Splunk) • Configuration management or automation tools such as N8N • Basic scripting knowledge or willingness to learn: • Bash and/or Python • Interest in automating repetitive operational tasks • Understanding of ITIL concepts (incident, problem, change management) or willingness to learn them. • You are motivated to learn new technologies, security platforms, and operational processes, and you are comfortable working in a structured, procedure-driven environment. • You are reliable, curious, and eager to grow professionally within a multi-national and customer-focused environment. Mandatory Requirements: • EU citizenship; • You are able to work in shifts (7 AM - 20 PM) and 24/7 support on call. • Fluency in English (written and spoken) is required; proficiency in any other European language is a plus. Our offer: • A professional, stimulating and innovative working environment: Joining Proximus Luxembourg means becoming part of a human-sized company while benefiting from the strength, expertise and opportunities offered by the Proximus Group. You will work within dynamic, supportive and collaborative teams, where team spirit, knowledge sharing and innovation play a central role. • Genuine career opportunities within the Proximus Group: You will have the opportunity to develop your career within Proximus Luxembourg and the Proximus Group, both nationally and internationally. Thanks to the diversity of our activities, internal mobility opportunities and an environment that encourages continuous learning, you will be able to strengthen your skills and grow your expertise in innovative fields such as cloud, data, artificial intelligence, telecommunications and emerging technologies. You will benefit from personalized support and tailored training programs to support your professional development. • An attractive remuneration package and benefits that support your work-life balance: Your salary is defined according to a clear salary framework, taking into account your professional experience, skills and seniority. The recruiter will share the applicable salary range with you before the first interview. You will also benefit from flexible working hours with the possibility of teleworking, as well as numerous benefits: meal vouchers, the possibility of a company car, “quality time” dedicated to supporting your work-life balance (4 hours per month), additional days of leave linked to our collective agreement, sports and well-being activities, and much more. • A company committed to diversity and inclusion: Proximus Luxembourg promotes equal opportunities and provides an inclusive environment where everyone can thrive and develop their full potential. Our multicultural teams, representing 34 nationalities, reflect the rich...

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