Customer Service Coordinator - Dutch + German - Startersfunctie Junior

Founded in 1927, the Volvo Group is committed to driving prosperity and shaping the future landscape through sustainable transport, mobility, and infrastructure solutions. By offering trucks, buses, construction equipment, power solutions for marine and industrial applications, financing and services that increase our customers’ uptime and productivity.

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match. 

This is us, your new colleagues

You will work in a dynamic environment with colleagues from all over the world, where your team is your family away from home. Our diversity makes us stronger, as we speak 21 different languages in order to support our customers.

We are a 24/7 operation and our department is spread over three European sites – Ghent (Belgium), Rugby (UK) and Bucharest (Romania), as well as our team in Johannesburg (South Africa). Everyone shares a passion for giving the customer the best experience possible and solving any problems that might arise.

This is the job

• Our multi-lingual advisors utilise their language skills to support customers with international breakdowns. It doesn’t matter where they are in Europe, we take full ownership of the breakdown and give our customers a peace of mind.
• Communication is key. We are in regular dialogue with the dealer doing the repair and updating the customer with progress.
• A creative and proactive approach to problem solving ensures our customers are well supported. When things aren’t going smoothly, we think outside the box.
• Teamwork and collaboration are the foundations of our business 

Are you the one?

• You are customer focused, always striving for the best possible service and solution for our customers.
• You are a confident communicator, adapting your style to each customer to make sure they feel heard and supported.
• You go the extra mile, solving problems with a proactive and creative mindset.
• You like working in a team, supporting and lifting each other up.
• You are keen to keep learning and developing your skills.
• You are open to working in shifts, just like your colleagues, to provide round-the-clock service to our clients.
• You are fluent (written and verbal) in English, Dutch and German. French is an advantage.

A perfect match? Just some of the benefits working for us ...

• Competitive salary, with meal vouchers, transport costs, shift allowance, etc.
• Well-being services
• Restaurant on site
• Opportunity to grow within the company
• Good work life balance
• International environment
• Support in relocation when moving from abroad

Let's do this!

Are you excited by the prospect of joining our team and starting a career with Volvo? Want to get to know our business first? Check out our video .

If you are ready to join us, just click the button and apply!

Please submit an English version of your CV with your application.

We value your data privacy and therefore do not accept applications via mail. 

Volvo Group is one of the leading manufacturers of trucks, buses, earth-moving machinery, engines and powertrains for recreational and commercial vessels, as well as industrial applications. The Ghent facility is the Volvo Group's largest truck factory in the world.

The Ghent site is also home to several logistics activities, including the group's largest distribution center. In addition, you will also find a number of European services such as assistance and breakdown assistance for drivers (Volvo Action Service) and technical support for dealers (Technical Dealer Support).

As a newcomer at Volvo Group, you’ll have the opportunity to work in a dynamic, international environment where you’ll apply the latest technologies in the transport and logistics sector. You will have the chance to grow, use your talents, and shape your future in the sector. And you can try our famous Swedish meatballs in the cafeteria!