Service Center coordinator (Dutch/English/German) - Startersfunctie Junior

Founded in 1927, the Volvo Group is committed to driving prosperity and shaping the future landscape through sustainable transport, mobility, and infrastructure solutions. By offering trucks, buses, construction equipment, power solutions for marine and industrial applications, financing and services that increase our customers’ uptime and productivity.

Our headquarters are in Gothenburg, Sweden. Volvo Group shares are listed on Nasdaq Stockholm.

 Are you the one that can take us on the future journey? Are you curious about how digitalization can improve customer satisfaction and service to our dealers?

Are you social in a friendly manner to take on our customer needs in a daily manner? Then you might be our new colleague.   

Who are we?

Service Operations & Technology (SO&T) is part of Volvo Trucks Technology & Industrial Division (TTI). 

We have 5300 employees on more than 60 locations world-wide. Our job is to design, manage and optimize the Service Market supply chain for all Volvo Group brands.

This includes making sure that spare parts are distributed from supplier through our warehouse to the dealers, ensuring availability of parts everywhere in the world.

We make sure all logistics services are delivered with world class operational excellence. 

If you enjoy being in the center of the action then this may be the right position for you. 

What you will do

As a Service Center Coordinator within Service Operations & Technology (SO&T) you will contribute to the transformation of our company, the transport industry and society at large.   

• Coordinate and manage the process of urgent orders 

• Discuss, coordinate and manage special orders and requirements 

• Cooperate with internal and external stakeholders 

• Give advice on logistical and commercial solutions or alternatives 
• Continuously improve processes and ways of working which are beneficial for both our department and customers
• Translate data into actions, advise and drive improvements within the supply chain 

 

 

• Customer oriented and service minded   

• Good communication and networking skills   

• Ability to structure and prioritize working tasks in an efficient manner  
• Interested in digitalization and new technologies and tools to support process improvements  (meriting experience in working with RPAs, AI ect)
• Data driven with interest in logistics and analysis (Excel, Office 365, Power BI proficiency)

• Be ready to challenge the as-is way of working  

• Enjoy achieving results by working in a cross functional team and taking responsibility  

• Working with problem solving in a structured way 

• Be the voice of the customer in our big organization

• You communicate fluently in English, Dutch and German (French is an asset)
• University degree in logistics/supply chain or equivalent experience at the same knowledge level 

We offer 

• A market conform salary   
• Competitive salary with meal vouchers, transport costs and other benefits.
• Opportunity to grow within the company
• Good work life balance
• A semi-flexible working schedule 
• A great office environment with the proper tools to fulfill your job 
• A dynamic team with a great team spirit 
• A job with multiple connections internally, within our sales organizations, towards our dealers and customers and transport companies 

 

 

Volvo Group is one of the leading manufacturers of trucks, buses, earth-moving machinery, engines and powertrains for recreational and commercial vessels, as well as industrial applications. The Ghent facility is the Volvo Group's largest truck factory in the world.

The Ghent site is also home to several logistics activities, including the group's largest distribution center. In addition, you will also find a number of European services such as assistance and breakdown assistance for drivers (Volvo Action Service) and technical support for dealers (Technical Dealer Support).

 

As a newcomer at Volvo Group, you’ll have the opportunity to work in a dynamic, international environment where you’ll apply the latest technologies in the transport and logistics sector. You will have the chance to grow, use your talents, and shape your future in the sector. And you can try our famous Swedish meatballs in the cafeteria!

Dit is een startersfunctie voor starters en junior profielen.