Aftersales Technical Manager - Belgium

About BYD

Our Purpose is to build a zero-emission future that reconnects humanity with nature. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team.

BYD is a leading, high-tech multinational, based in Shenzhen, China. Operates in four core fields of IT, automotive, new energy, and rail transit and employs over 300,000 people worldwide. As a global pioneer in New Energy Solutions BYD is dedicated to building a zero-emission ecosystem.

BYD Europe BV located in Hoofddorp, Netherlands. BYD Europe BV offers a full line of BYD electric vehicles, including all-electric cars, all-electric buses, and all-electric forklift trucks.

Location: Belgium. The role can be based in Brussels, Antwerp or another key business location, depending on operational needs. Frequent travel within Belgium is required to support dealers, authorized repairers and service partners. Occasional travel within Europe may also be required.

Reporting Line: Country Aftersales Manager / European Regional Technical Manager

Position Overview

As BYD continues to grow its passenger car business in Belgium, strong aftersales technical capability is essential to ensure customer satisfaction, service quality, new product readiness and dealer network development.

The Aftersales Technical Manager will act as the key technical interface for the Belgian market. This role is responsible for supporting BYD authorized dealers and service partners in resolving complex technical issues, improving repair quality, increasing first-time-fix performance, supporting technical training, managing field feedback, assisting warranty diagnosis and ensuring technical readiness for new model launches.

The ideal candidate combines strong hands-on automotive technical expertise with structured problem-solving ability, dealer-facing experience and a solid understanding of EV service operations.

Key Responsibilities

1. Technical Support and Complex Issue Resolution

1. Provide daily technical support to BYD authorized dealers, repairers and service partners in Belgium.

2. Support diagnosis and repair of complex vehicle issues, especially EV high-voltage systems, traction batteries, electric drive systems, electrical and electronic systems, ADAS, infotainment, connectivity, software and diagnostic systems.

3. Manage technical escalations from dealers and ensure timely closure of critical cases.

4. Analyze recurring, high-risk or market-sensitive technical issues and provide clear technical findings, diagnostic logic, preliminary root cause analysis and improvement suggestions.

5. Support BYD Europe and headquarters in field investigations, root cause analysis and implementation of technical countermeasures.

2. Dealer Network Technical Capability Development

1. Improve the technical capability, repair quality and standard compliance of BYD’s authorized service network in Belgium.

2. Conduct regular dealer and workshop visits to assess tools, equipment, diagnostic capability, technician skills, repair processes and high-voltage safety compliance.

3. Support technical readiness for new dealer and service partner onboarding, including diagnostic tools, special tools, high-voltage safety, technical documentation, system access and technician training.

4. Ensure dealers follow BYD repair standards, diagnostic procedures, warranty requirements and safety guidelines.

5. Identify improvement opportunities related to repair efficiency, first-time-fix rate and repeat repair rate, and follow up on corrective actions.

3. Technical Training and Knowledge Transfer

1. Identify technical training needs across the Belgian service network.

2. Deliver or coordinate technical training, case reviews and on-site coaching for dealer technicians, service advisors and workshop managers.

3. Support high-voltage safety training, EV repair certification and key role qualification where applicable.

4. Convert real market cases into training materials, technical tips, repair case libraries and best-practice sharing.

5. Promote continuous learning across the dealer network to strengthen technical understanding of BYD new energy vehicles.

4. Warranty, Quality Feedback and Technical Reporting

1. Support technical diagnosis, repair solution validation and repair effectiveness confirmation for warranty cases where required.

2. Work closely with warranty, parts, customer care, technical support and regional business teams to ensure accurate documentation and efficient case handling.

3. Prepare regular market technical reports covering typical cases, repeated failures, quality feedback, dealer capability gaps and improvement actions.

4. Track key technical KPIs, including technical case closure time, first-time-fix rate, repeat repair rate, training completion rate and dealer technical readiness.

5. Provide timely and structured feedback from the Belgian market to BYD Europe and headquarters to support continuous product and service improvement.

5. New Product Launch and Service Readiness

1. Support aftersales technical readiness for new BYD model launches in Belgium.

2. Ensure dealers are prepared with the required tools, equipment, diagnostic systems, technical documentation, spare parts and training before launch.

3. Provide technical support during the early launch phase, including demo vehicles, media vehicles, fleet deliveries, first customer deliveries and early field issue response.

4. Collect early market technical feedback and coordinate fast escalation and closure of launch-related issues.

5. Help ensure a strong customer experience, efficient repair response and consistent brand image during new product launches.

6. Cross-functional Collaboration

1. Work closely with BYD Europe aftersales, technical, warranty, parts, training, customer care, sales and marketing teams.

2. Support technical communication between the Belgian market, the European regional team and headquarters.

3. Provide professional technical judgment and solutions for major customer issues, vehicle quality concerns and dealer service capability gaps.

4. Act as the local technical voice of the Belgian market and help ensure that local issues are accurately identified, quickly escalated and continuously improved.

Requirements

Basic Requirements

1. Bachelor’s degree or above in Automotive Engineering, Vehicle Engineering, Electrical Engineering, Mechanical Engineering, Electronic Engineering or a related technical field.

2. Minimum 5 years of experience in automotive technical support, field engineering, dealer technical management, technical training or aftersales service operations.

3. Experience with an automotive OEM, importer, dealer group or authorized repair network is preferred.

4. Good understanding of new energy vehicles, battery electric vehicles or hybrid vehicle technology.

5. Solid knowledge of high-voltage safety, traction batteries, electrical and electronic systems, diagnostic tools, repair processes and workshop operations.

6. Understanding of warranty processes, technical case management, dealer service operations and aftersales KPI management.

7. Strong analytical mindset, hands-on technical judgment and structured problem-solving capability.

8. Good communication and coordination skills, with the ability to work effectively with technicians, dealer management, regional teams and headquarters.

9. Willingness to travel frequently within Belgium and occasionally within Europe.

10. Valid driving license.

Preferred Qualifications

1. Experience with EVs, traction batteries, high-voltage systems, ADAS, infotainment, connectivity or software diagnostics is preferred.

2. Experience in technical training, dealer coaching or service network capability development is preferred.

3. Familiarity with DMS, TIS, diagnostic systems, warranty systems or technical case management platforms is preferred.

4. Knowledge of the Belgian automotive retail market, dealer network structure and local customer service expectations is preferred.

5. Experience in a fast-growing automotive brand, new energy vehicle brand or multi-market European aftersales operation is an advantage.

Language Requirements

1. Fluent English is required as the daily working language with BYD Europe and headquarters.

2. Fluency in Dutch or French is required to support local dealers and service partners in Belgium.

3. Proficiency in both Dutch and French is strongly preferred.

4. German is a plus.

Recommended wording for external job posting: Fluent English is required. Fluency in Dutch or French is required. Proficiency in both Dutch and French is strongly preferred. German is a plus.

Key Success Indicators

1. Timely closure of technical cases.

2. Improved dealer first-time-fix rate.

3. Reduced repeat repair rate.

4. Dealer technical training completion rate.

5. New model service readiness.

6. Dealer compliance with BYD technical standards.

7. Efficient escalation and closure of major technical issues.

8. Improvement of technical-related customer satisfaction, including NPS, CCR and complaint closure efficiency.

What We Offer

1. The opportunity to join a global new energy vehicle company.

2. A key role in building BYD’s aftersales service capability in Belgium.

3. Exposure to advanced EV technology, battery technology and European aftersales operations.

4. A dynamic, international and fast-growing working environment.

5. Career development opportunities across aftersales, technical support and service network management in Europe.