Job Description – Senior L3 VMware Cloud Engineer (Dutch‑speaking, NL‑based)

Role Overview

As a Senior L3 VMware Cloud Engineer, you will be responsible for supporting and improving a large-scale private cloud environment. You will act as the technical escalation point for L1/L2 support teams, resolve complex incidents, and execute both standard and non-standard changes. This role requires deep VMware expertise, strong analytical skills, and the ability to operate in a high‑availability, security‑sensitive environment.

Key Responsibilities

Operational Support & Incident Management

Provide L3 support for L1/L2 Service Desk teams.
Handle complex incidents, standard changes, and problem management at L3 level.
Troubleshoot and resolve issues in large VMware private cloud environments with HA and DR.

Change Execution & Governance

Prepare and execute non-standard changes, including:
- Creating runbooks
- Participating in CAB meetings
- Executing approved changes
Perform production plan activities such as:
- Remediating vulnerabilities identified by vulnerability management
- Executing or supervising monthly patch cycles

Lifecycle Management

Manage lifecycle management (LCM) activities, including:
- Software, firmware, and patch releases
- Platform and hardware upgrades

Mandatory Requirements

Must be eligible for and pass AIVD screening (Dutch homeland security).
Must reside in the Netherlands.
Must speak, read, and write fluent Dutch .

Soft Skills – Must Haves

Minimum 2 years of experience as an L3 engineer in similar environments (large Dell/VMware private cloud with HA/DR).
Strong team player who can also work independently.
Excellent communication skills with both internal teams and stakeholders.
Strong analytical and problem‑solving skills in complex environments.
Flexible mindset; willing to work outside standard office hours for customer-impacting changes.
Ability to create, read, and update technical documentation.
Takes a visible and leading role in developing and promoting technical specialisms.

Soft Skills – Nice to Have

Experience working in DevOps teams.
Experience with Agile/Scrum product teams.

Hard Skills – Must Haves

VCP certification (vSphere 6.x and/or 7.x).
Minimum 2 years of experience working in a large VMware cloud environment:
- 10+ vCenters
- 500+ physical servers
Hands-on experience with:
- vSAN
- vSAN ReadyNodes and/or VxRail
Understanding of IaaS, PaaS, and their differences.
Knowledge of either:
- Windows Server, or
- Red Hat Enterprise Linux.

Hard Skills – Preferred or Willing to Learn

VCAP certification.
vRealize Automation & Orchestration (vRA/vRO 7 or 8).
NSX‑V or NSX‑T.
Ansible Tower.
Experience with:
- Confluence
- GitLab
- VxBlock
- Dell OpenManage
- VMware vROps and Log Insight

VMware Architect