Junior Key Account Manager

The Role at a Glance

Location

Belgium, Hybrid

Team

Commercial

Scope

Supporting strategic account management for Giftify's largest shopping centre groups

Language(s)

English & French Mandatory

Why This Role Exists

Managing strategic accounts at HQ-level within large international retail real estate groups. is complex, high-stakes work. The Key Account Manager owns the relationship and the commercial outcome, but needs a partner who brings rigour, structure, and analytical depth to every client interaction and tender submission. That's this role. You will be the analytical and operational backbone of Giftify's KAM function and you will progressively take on your own client conversations, tender sections, and commercial responsibilities.

What You'll Do

Strategic Account Support

Support the KAM in building and updating Client Strategic Business Plans: research, data consolidation, competitor benchmarks, and presentations.
Prepare business review materials and performance reports for HQ-level client meetings.
Track action plans and commitments across strategic accounts — nothing falls through the cracks.
Maintain structured account documentation so any commercial team member can understand account status at a glance.

Commercial & Financial Monitoring

Consolidate data and benchmarks to support KAM-led commercial negotiations and client conversations.
Contribute to building Giftify's per-client P&L framework — help create the data infrastructure that makes client-level financial analysis possible.
Define, track, and update client-level KPIs; flag risks and anomalies to the KAM proactively.

Tender Management Support

Support tender preparation: consolidate inputs from internal stakeholders, manage deadlines, ensure formatting compliance.
Maintain the tender content library and standardised response frameworks — keep them current, accurate, and usable.
Contribute to win/loss analyses by gathering data and helping structure the post-mortem review.

Cross-Functional Coordination

Act as a coordination hub between Business Development, Client Success, Product, Finance, Legal and Operations on strategic account matters.
Ensure internal alignment before key client interactions; proactively surface risks, dependencies, and decision points.
Support communication between HQ-level client stakeholders and local Client Success teams.

Market Intelligence & Continuous Improvement

Support competitive benchmarking and market research that feeds into KAM-led positioning.
Document learnings and process improvements; share them proactively — not just when asked.

What Success Looks Like

3 months

You know Giftify's platform, strategic accounts, and the tender process inside out. You have produced your first client business review and tender pack to a standard the KAM is proud to present.

6 months

You attend HQ client meetings and contribute to discussions. You own account tracking and KPI reporting independently. The KAM trusts you to manage tender coordination without prompting.

12 months

You lead sections of client conversations and tender submissions independently. You have a clear development plan towards KAM. Internal stakeholders see you as a reliable, proactive commercial partner.

What You Bring

Minimum 2 years in a commercial, account management, business analysis, or strategy role — B2B preferred.
Strong analytical skills: you are comfortable with data, build structured reporting, and can translate numbers into a clear, useful narrative.
Exceptional attention to detail — you are the person who catches the error in a tender document that everyone else missed.
Excellent written and verbal communication in English and French (mandatory). Any other languages is a plus.
Proactive and ownership-driven: you flag issues before they become problems, and you take initiative without needing to be asked.
Able to coordinate across multiple stakeholders and workstreams simultaneously without losing quality.
Proficient in Excel / Google Sheets and PowerPoint. CRM experience HubSpot or similar is a plus.
Genuinely curious about Giftify's business model — you want to understand the industry, not just complete tasks.

Our Values

These are the three principles that define how we work at Giftify. We hire people who share them.

Own It	Commit to Progress	Stronger Together
We take responsibility, from decision to delivery. We act, follow through and stand by our work, holding ourselves accountable for outcomes—even when they're not perfect.	We challenge the status quo to constantly improve how we work and what we deliver. We commit to learning and self-improvement to continue growing and ensure long-term excellence.	We succeed by moving together as one team, turning collaboration and diversity into real impact. We treat each other equally with real respect and trust, ensuring everyone is involved and recognised in our successes.

In this role, Own It means taking full responsibility for the accuracy and quality of your analysis and materials — not waiting for the Key Account Manager to catch your errors.

Commit to Progress means each tender pack and business review you produce is better than the last.

Stronger Together means the commercial team moves faster and wins more because of how well you coordinate internally — that is a measurable contribution, not a soft one.

About Giftify

At Giftify, we empower shopping centres worldwide to transform gift cards into strategic growth engines—bridging marketing and fintech with a platform built for scale. Trusted by global leaders like CBRE, URW, Westfield, and Al-Futtaim, our solutions drive customer engagement, increase sales, and create new opportunities for growth.

Our culture is built on three values: Own It, Commit to Progress, and Stronger Together. We move fast, we build things that matter, and we hold ourselves to a high standard.

What We Offer

Competitive base salary + performance-based variable
Meal vouchers, eco cheques, and group insurance
Mobility Budget
Hospitalisation insurance including ambulatory care (DKV)
Hybrid working — Brussels HQ with flexibility
Regular travel (mainly EU) as part of your role (not as a burden — as an opportunity)
The autonomy to build something — most of our processes and tools are still being shaped
A diverse, international team across 15+ countries and cultures

How to Apply

Apply via LinkedIn, or our website (

We read every application. We move quickly for the right person.

Giftify is an equal opportunity employer. We actively build diverse teams and welcome applications from candidates of all backgrounds, nationalities, and experiences. If you need any adjustments to our recruitment process, please let us know.