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Context

Under the direct supervision of the ITS administrator and overall supervision of the Regional Information Management and Technology Officer, the successful candidate will provide first level ICT support to IOM RO Brussels’ users and EEA Region Country Offices.

The ICT intern will assist in resolving first line incidents and service requests for IOM RO Brussels staff and remote users. This role involves troubleshooting, user support, equipment handling, and collaboration with vendors, contributing to ongoing service enhancements and user training.

Learning objectives

Exposure to IOM’s Regional Office Activities: You will have the chance to observe and participate in the operations within the IOM’s regional branch.
Insight into IOM and the UN System: You will learn about the organizational structure and procedural workings of both the IOM and the wider UN System.
Development of Professional Skills: You will cultivate your professional skills and capabilities in an international environment, collaborating with a diverse and global team.
Understanding ICT Standards and Guidelines: Familiarizing yourself with the updated mandatory ICT Infrastructure, Software, and Hardware Standards and Guidelines for IOM worldwide. This knowledge is crucial for supporting, monitoring, and maintaining the mission’s ICT resources.
IT Security Initiatives: Gaining insights into key security initiatives aimed at enhancing IOM’s security posture, such as Intune Enrollment for improving device management.

General functions

Linked to the above-mentioned learning objectives, the tasks expected to perform include, but are not limited to:

Assist in logging and categorizing incidents and service requests, assigning priority as needed.
Help with basic first-line investigation and troubleshooting of issues; and escalate complex cases as needed.
Keep users updated about incident progress, resolutions, or any potential impacts.
Assist in documenting changes and maintaining asset information, and help update process documents and troubleshooting guides.
Help update and manage the ticketing system for incident and service request logging.
Assist the ICT Department in preparing the training materials to be used for training staff on corporate tools and technologies as well as in maintaining the ICT service catalogue.
Provide basic technical support for events requiring ICT services, such as setting up videoconferences and teleconferencing.
Support project coordination tasks under the guidance of the IT Administrator.

Required Qualifications and Experience

Education

Applicants to IOM internships must, at the time of application, meet one of the following requirements:

Be enrolled in the final academic year of a first university degree programme (minimum Bachelor’s level or equivalent);
Be enrolled in a graduate school programme (second university degree or equivalent, or higher); or
Have graduated with a university degree and, if selected, must commence the internship within one year of graduation.

Required field of study : Computer Science, Information Technology, Information Systems, Computer Engineering, Software Engineering, Cloud Computing or a similar field.

Skills and Experience

Great command of Microsoft 365 and Azure is required;
Strong understanding of cybersecurity best practices is required;
Previous volunteering, internship or work experience related to the General Functions listed above will be considered a distinct advantage.
Previous volunteering, internship or work experience in an international organization, governmental institution or NGO will be considered an advantage.

Languages

Fluency in English is required. Any other language will be considered an asset.

Other

Appointment will be subject to certification that the candidate is medically fit for appointment and verification of residency, visa and authorizations by the concerned Government, where applicable. As part of the mandatory medical entry on duty clearance, candidates will be requested to provide evidence of vaccination against COVID-19.

This post is subject to local recruitment. Only persons holding a valid residence and work permit for Belgium will be eligible for consideration.

Preference will be given tocandidates coming with, or eligible for, a third-party scholarship to cover their costs of living during the internship. For instance, the Flanders Trainee Programme, the WBI traineeship programme or Erasmus+ can be considered.

The start of the internship is based upon confirmation of funding for the internship.

Intern ICT, Brussels