Service Delivery Manager (Cloud)

As a Service Manager for Hybrid Cloud Storage, you will:

Service Management: Oversee the planning, delivery, and management of hybrid cloud storage services, ensuring that all customer requirements and service level agreements (SLAs) are met.

Hybrid Cloud Strategy: Develop and implement strategies for integrating on-premises and cloud-based storage solutions to provide a seamless hybrid cloud environment.

Customer Liaison: Act as the primary point of contact for internal and external customers, ensuring a high level of customer satisfaction and service reliability.

Continuously monitor the performance, availability, and security of hybrid cloud storage systems, identifying opportunities for optimization.

Service Optimization: Lead efforts to improve service performance, efficiency, and scalability of hybrid cloud storage solutions, proactively addressing issues before they impact customers.

Incident & Problem Management: Manage and resolve incidents, service disruptions, and problems related to hybrid cloud storage systems, ensuring timely communication with stakeholders.

Collaboration with Technical Teams: Work closely with cloud architects, infrastructure engineers, and security teams to ensure that hybrid cloud storage services are designed, implemented, and maintained according to industry best practices.

Ensure comprehensive documentation of service configurations, incidents, changes, and improvements. Provide regular performance reports and service reviews to senior management.

Compliance & Security: Ensure that hybrid cloud storage services comply with industry regulations, security standards, and company policies.

Cost Management: Monitor and manage the costs associated with hybrid cloud storage services, optimizing resource utilization to balance performance and cost-efficiency.

Bachelor’s or Master’s Degree in Information Technology, Computer Science, or related field.

• 5+ years of experience in managing cloud storage solutions, hybrid cloud environments, or IT infrastructure services.
• Strong experience with cloud storage platforms such as AWS , Azure , or Google Cloud .
• Proven track record of managing large-scale hybrid cloud storage implementations or migrations.

Experience with cloud service management platforms (e.g., AWS Storage Gateway , Azure Storage , Google Cloud Storage ).

ITIL Foundation or Service Management certification preferred.

Familiarity with data security and compliance standards in cloud environments (e.g., Strong project management skills with experience in Agile or Scrum methodologies.

Excellent communication skills and ability to work across teams and with senior stakeholders.

Certifications in cloud computing or cloud storage technologies are a plus (e.g.,